Rudolf Dohnau Umzüge und Transporte

A move from 2010. Working method: deliberately very slowly (paid by the hour!) Needed all day long for a very small household (1 room) with little furniture, no kitchen and no washing machine! Insolence! And that in three! The real professionals would have done such a small move with loading and unloading in just two hours!
The customer's blankets were used to protect the furniture! The furniture was wrapped in the ceilings and sanded on the floor. You rarely see such a miserable move.
At the end a horror sum of 600 € was asked. When the elderly gentleman could not pay the sum (he expected less because, as I said, it was a very small move), the refrigerator and television set were withheld. Scam, rip-offs and theft!
The police have always recommended to agree on a fixed price so that you don't experience such nasty surprises again.

Service cost: €600

I hired the company to clean up a couple of kitchen cupboards. The furniture was on the first floor. I had given the exact number of pieces of furniture to be disposed of, including a stove. The company then sent an offer / order, which I placed: porter, driver and car: "approx. 1 hour" 70, - € transport flat rate 30, - € "heavy surcharge" (for the stove!) 2 x 30 , - € Together that means 160, - €. plus VAT. Not a bargain, but ok for me. A total amount was not filled in in the contract. Positive: Short lead time. I had ordered just 5 days in advance. The employees showed up on time and carried the furniture out of the ground floor into their moving van without damaging anything. Negative: The employees needed 40 minutes to carry it out. (Not a speed record, but - as I thought - everything was within the scope of what was agreed.) When it came to payment, the employee explained to me that it was an hourly rate. However, he left home much earlier and now has to take the furniture to the landfill. There would usually be other trucks in front of him and he had to wait. He then wanted to charge 3.5 working hours for the 40 minutes' loading time. After my contradiction, he informed me that he did not want to discuss and that he also had problems privately (probably a subtle hint that I should not irritate him.) When he noticed that I was not very impressed, he made several attempts at cumbersome explanations, which is why he now has to pay more hours. As a "compromise", he then offered to charge only 2 hours of working time. The agreed € 190.40 (including VAT) had now become € 273.07. A huge surcharge of 43%. Since I was under time pressure and didn't want to start a long argument because of 82 €, I paid the amount. He calmly acknowledged my suggestion that he was acting extremely dubious. I had the impression that he would hear this several times a day. Conclusion: It is essential to agree a fixed final price and write it in the contract so that there is no room for discussion. In the original copy of the relocation contract, the amount of the heavy surcharge (2 x € 30) was "clumsily" overstamped with a second imprint of the company stamp and thus illegible. - A scoundrel who thinks bad?! ..

Service cost: €273

Exactly at 7:00 in the morning, as agreed, 1 employee came by truck. After it took a good 20 minutes until he decided on a parking space, his 2 colleagues came. It was clarified with the boss in advance that my entire household would be taken from A to B and that I would get a maximum of ~ 700 €, as no more than 6 hours were needed. Now I had already brought most of the furniture, cardboard boxes etc. into the new apartment on my own, so that there was only the sofa, washing machine / refrigerator / stove and 4 small and light chests of drawers to transport. All in all, the move should have been done in an estimated 2.5 to a maximum of 3 hours (including the journey). But since the time is paid, the three gentlemen needed 4 full hours. Her work ethic was also too comfortable in my eyes - true to the motto: I won't come today, I'll come tomorrow. Whenever they felt "unobserved" they began to dawdle. In the end, when it came to paying, there were suddenly 5 hours worked on the bill. With the reason that the 5 hour had just started according to his counter. When I asked the boss why I now have to pay 5 hours, although only 4 (also very half-heartedly) were done, it said "You have to come home too". In the end, I now paid 670 € for the rest of my move being carried out at a snail's pace, in an unprofessional way. Conclusion: in my eyes a huge rip-off.

Service cost: €670