Removers and Storers Ltd

To start with only 1 man turned up. No introduction from him. He was on the phone to his colleague who eventually turned up over an hour later. The van was loaded fairly quickly. Then they couldn't get a wardrobe downstairs despite the man who gave the quote saying they'd just take the doors off. I had to partially dismantle the wardrobe. Then a second wardrobe wouldn't go down the stairs so the removal man just stood and shrugged his shoulders. I had to dismantle the second wardrobe completely.
Then when we got to the new house the previous tenant was still loading her van. As I explained to the salesman who gave the quote, this was a mutual exchange so there may be delays.
Upon arrival I told the removal men that there was a delay. I was told I'd have to pay extra, even though I wasn't made aware of any time limitations on the removal. They unloaded the van. Leaving my bikes out in the rain. I was told to put a cross on top of all essential boxes so that I could unload these boxes first. These boxes were totally ignored as being essential, and other boxes were stacked upon them.
My washing machine wasn't reconnected as promised.
To top it all off, upon reading the original quote the salesman had made the comment on the paperwork regarding the fact that on the day he came it was a school day and he questioned why my children weren't at school!!
Completely irrelevant comment and quite frankly none of his business. All in all not a good experience with this company. WOULD NOT RECOMMEND DESPITE SOME GOOD REVIEWS. I can only assume that because it was a Saturday the professional staff were otherwise engaged.

Service cost: £795

In January 4 companies provided quotes to remove the contents of our 3-bedroomed house in Welwyn Garden City into storage and then out again later. As part of this process, the estimator from Removal and Storers made an apparently thorough examination of the house contents including the loft. We chose the company because of their apparent professionalism and competitive cost, agreeing £550 for removal into storage with a further £550 to return the belongings.
To our surprise, only 2 men arrived to do the work on removal day and soon told us that the number of boxes we had would not fit on the lorry they have brought! Head office told them to cram as much on as they could regardless.
With much of the day gone, in desperation, we began to lend a hand too. By 3.30pm the filled lorry departed for storage, leaving behind some shed/ garden contents and all the garage furniture. Nonetheless, R & S attempted to bill us, promising that another lorry would retrieve the remaining material by 5pm. This did not then happen until the following morning, but we paid them the full amount anyway, despite the obvious inconvenience that has been caused. Our belongings were put into storage for approximately 3 months.

We informed R and S well in advance of our final removal date (from storage into our new home) and asked them to send at least 4 men to unload. By lunchtime on the day, a large R & M lorry was ready to unload at the new house. Unfortunately less than a third of our contents were aboard and this did not include the bedding!
The company told us that the rest of our furniture was in a container stored elsewhere (in facilities owned by another company) which couldn’t be accessed for a further 2 days. 2 days later the rest of the contents finally arrived at 3.30pm and 3 men began to unload, with a further 2 men arriving later.
With about two thirds of the furniture and boxes unloaded at around 4.45 pm, we were asked to call the office to make the payment of £550 by card for the final amount. (It was clear that the man in charge at our end had been told to ensure payment was received before the unloading had been completed). This was despite previously agreeing with the office that we could pay by bank transfer following the move, which we had done promptly and in full for the initial move into storage on 31st March and for each of the months of storage.
At this point we indicated that we were unwilling to pay the full amount of £550 for the final move due to the severe inconvenience and delays we had experienced. We were put on the phone to the director, and told him we believed that based on the extremely poor service provided both on the move into storage and the delayed removal out of storage, a reduced fee of £250 was justified. The director, who did however agree that some sort of discount was in order, refused this. He demanded that we should pay £350. When we indicated that we wouldn’t agree to this, the removal crew were instructed by him not to unload any more of our boxes. Even worse, at least one piece of furniture that had already been unloaded was put back into the lorry, wasting further valuable time.
We then attempted to reach a compromise by offering to pay £300, but this too was refused, and we were told that our remaining belongings would be taken back to the depot until we settled for £350. THIS BEHAVIOR, AS WELL AS BEING HIGHLY UNPROFESSIONAL AND UNETHICAL, WAS IN OUR OPINION NOTHING SHORT OF BULLYING AND BLACKMAIL. To take this kind of action part of the way through the unloading on an already lengthily delayed delivery added unnecessarily to the huge amount of stress that the move had already caused us. Given the situation, at around 5.30 pm, we felt that we had no option but to pay the amount demanded, after which the rest of our furniture and boxes were unloaded.
We would like to stress that the removal men themselves, especially on the move out of storage, were hard working, polite and did their best to deal with a difficult situation.
In summary, the blame for the problems we experienced with Removers and Storers can be attributed to the surveyor not properly estimating the quantity of our belongings, poor organization around the storage at the end of March resulting in our belongings being sent to a depot owned by a third party company (which we weren’t told about), lack of reasonable planning in getting our container out of storage (they had two weeks’ notice) and aggressive and unreasonable behaviour from the director in dealing with our wholly understandable request for a price reduction given the poor overall service.
We strongly advise anyone who is looking for a reliable removal company – do not touch Removers and Storers with a bargepole!!

Service cost: £900

Very pleased with the service provided.

The estimator was polite and efficient.

We didn't make it easy for them, with loads of odd bits not packed away in boxes and a long journey too. The guys were very efficient, polite and good-humoured despite the difficult and time-consuming job.

The estimate of vans required was very accurate and the cost was competitive. They called the day before to check all was well.

Thank you!

Service cost: £1500

DO NOT USE THIS SO CALLED COMPANY. Van was not big enough, ended up having to do five trips in a people carrier to get the last of my stuff to my new home. Got told to F**k off by the driver who later tried to intimidate me and told me I'd see later.
I had two damaged door frames, a broken mirror. I tried to deal with the company on many occasions to no avail I even spoke to the owner Mr Jason Bedding who was rude, tried to call me a liar. I did in the end get an email offering me £150.00 but I'm still waiting, having to involve a moving body called Move Assured to try and pursue what's owing to me. Do not engage with this company, there are much better cheaper ones around. My move was mid October 2016.

Service cost: £1150

I had a rather complicated move as there was a gap between moving out and moving in. Most of the gear in my son's flat went into storage while some of it was put in my garage. The new flat was smaller and could not take all the furniture. For the move into the new flat everything in storage went except the washing machine which came to my house. There was no washing m/c when I viewed the flat but there was one when my son moved in [not so happy with the estate agents btw]. Despite all this the removal guys did everything I asked with efficiency & good humour. Would unconditionally recommend them. PS I picked Canterbury from the choices as they didn't have Faversham.

Service cost: £912

I have had an awful experience using Removers & Storers Ltd for our house move. Their unprofessional and careless staff members damaged my leather bed (there is a deep gash and large scratch on the leather footboard), they damaged 5 plastic storage crates (even though I had told them to handle them with care), they left tea and coffee stains and ripped some of my clothing storage bags. I have reached a deadlock with them regarding compensation so I will be handing this matter to Which? Trusted Traders Ombudsman service. After reading several negative customer reviews on various websites, I will also be contacting Which? Trusted Traders to ask them to review Removers & Storers Ltd's membership with them.

Service cost: £750

We had very bad experience with removers & storers Ltd
We paid for full pack and to dismantle and re- assemble items
Both of these services wasn't carried out and when our belongings were delivered to our new address that's when all the chaos started.
Has the lorry was being onloaded we realised lots of damaged items 1 of the chaps unloading the lorry tried to re- assemble a wardrobe but didn't have the right tools and totally ruined it and left it outside all damaged and I had to end up taking it down to the local tip has it was no use to any one
I have been in dispute with them for 8 weeks now over compensation but still no joy at the moment but will not let this go until they compensate us for our nightmare move with them.

Service cost: £1700