Removals Expert

AVOID REMOVAL EXPERTS AT ALL COSTS

I hired Removal Experts in June, based on their endorsement by Which? Magazine, and the experience was a disaster. The team arrived unprepared, lacked basic materials like carpet protection, and had no clear idea about the job. Numerous valuable items were either forgotten or damaged, including a sofa that was completely wrecked during the move (they didn't wrap it). The BBQ, which cost £2500, was also so badly damaged (they stood on it and bent the covers), that we had to have it inspected to determine if it has become a fire hazard due to compromised integrity. Mislabelled boxes, negligent handling, and damage to multiple belongings made the process chaotic and stressful.

To make matters worse, Removal Experts were obstructive during the compensation process, initially offering only £300 for damages, when the total cost was far higher. While our insurance claim has now been settled, the insurance company was unable to recover the monies from Removal Experts due to their stonewalling. This means our no-claim bonus has been lost, our premiums have increased, and we are ultimately out of pocket.

My final impression of this company is that they have likely done this before, gotten away with it, and will continue to do so as long as they are endorsed by Which? Magazine and unsuspecting customers trust them. Their lack of professionalism, negligent handling of items, and obstructive behaviour during the claims process make them a company to avoid at all costs.

If I could give ZERO stars, I would. I will never trust a Which? company review again either.

Move size: 4+ Bedroom Home Service cost: £3300

I chose Removals Expert based on reviews here. For this reason I feel compelled to leave a review as my experience was not good. Their quotation and sales team were very professional, however their removal team were not. The team consisted of 5 people but insisted on carrying many items individually, inevitably bashing them on walls as they dragged them around. This resulted in significant damage to a number of items. Quite apart from the inconvenience, the claim of insurance protection is misleading as they never payout. Also, the stressful move process was not helped by the nagging phone calls whilst I was collecting the keys. For nearly £1k they weren't cheap, so I was left disappointed in a poor performance. I recommend you look elsewhere.

Service cost: £980

Shockingly bad removal company.  They were in a hurry, the packing was shoddy or at times non-existent, they insisted on payment of the balance on the day so that if on inspection and unpacking you find a problem, you have no redress.  They promise to disassemble and reassemble furniture, but they refused to do so at the final destination.  Even though boxes were clearly marked they didn't take things up the stairs (we moved from a ground floor flat to a 3-story house, which they knew in advance).  They refused to take items of furniture upstairs.  We had to reassemble the bed ourselves!  This was the most important thing to us, that the furniture they took apart was then reassembled at destination.  They were in an obvious hurry to finish and leave. When I called to complain, they offered us a voucher for a takeaway in compensation! DO NOT USE THIS COMPANY.

Service cost: £895

Move was fine - but a couple of issues before and after.

Phone inventory vastly underestimated how much stuff we had. That meant they had to send another van last minute and with extra cost on the day.

Our furniture wasn't put back together properly. Our bed can be fixed - but I only noticed that our sofa's leg hadn't been put back properly over a week later when it collapsed causing damage. Removals Expert response was it was too late for insurance claim. It made no other offer to help. Reply was not very customer friendly.

So ok if things go right - but I wouldn't trust them to dismantle and reassemble your furniture - or to offer any assistance if they mess up. And that is when you see what good service actually looks like (or not in this case).

I would also recommend thoroughly checking everything before you let them leave - although it is the last thing you feel like doing after a long day moving. And I got the impression the removal men would not have been pleased had I spent another hour checking everything.

I can only give one star because of these issues. Although competitive quote - it has ended up costing me a lot more because of incorrect inventory and as sofa is irreparable. Therefore I can't recommend this company.

Service cost: £960

We used Removals Expert when moving from a one bedroom flat to a three bedroom house. The quote was extremely competitive and communication with Melissa prior to the move was clear and prompt.
On the day we were very impressed with the service provided by the three removals men who were polite and worked swiftly whilst respecting our belongings. They also picked up my belongings from a friend of mine at a different address on the same morning.
We would definitely use them again and would recommend this company.

Service cost: £415

We were recommended to Removals Expert by family and friends who had used them before. We were not disappointed. From the initial contact with Syed, to Melissa in the office and the team who moved us, everything was done with courteous efficiency. Even though we had to change dates and location at short notice, nothing was too much trouble. The move was over 2 days and long distance and went without a hitch. The team kept us up to date at all times and everything was moved with care and consideration. We would not hesitate to recommend Removals Expert and would like to thank everyone for their amazing service.

Service cost: £1700

I contacted many companies before deciding to contract Removals Expert.
Some companies had poor reviews and others did nor portray a positive, professional approach when meeting them.
My initial contact with Removals Expert, through Melissa, instilled confidence in me which was reinforced when Syed visited to assess and quote the work. His style was professional, empathetic and informative.
This was further enhanced by the team who arrived the day before my move date to pack my belongings and who returned the next day to transport all my belongings.
Their whole approach was dignified and respectful. They treated myself and my belongings with care and consideration, paying attention to detail with regards to my poppies from The Tower of London.
I highly recommend this Company.
Thank you all for helping me through this difficult transition.
My regards and good wishes.
Carol.

Service cost: £1300