Master Moves Removals and Storage

DO NOT USE Master Moves Ltd Wilson Park Newton Heath Manchester M40 8WN

In Summary:

This is the worst company I have ever dealt with. They are rude dismissive and unprofessional. If you have any choice STAY WELL AWAY.

Full Details:

I am a disabled person and had to move as Manchester City Council wanted to demolish my property. They contracted Master Moves to deal with this. The first bad experience was the packing materials were just dumped outside my front door as the company did not bother to contact me to do an assessment on what was to be moved.

On the day of the removal the team arrived on time but that is where their professionalism ended.

When they had finally loaded the van they informed me that they would be about 30 minutes before they would get to my new property (some 5 minutes away) as their boss had asked them to price up a new job on the way.

3 hours later and 3 phone calls to Master Moves to see where my items were I was rudely told that they would be there when they get there, shouldn't be long.

After a further 30 minutes they finally arrived, I have no idea where my items had been or if they had been rummaged through on the way luckily I had had my small valuables moved separately by friends.

They informed me that one of the wardrobes had been damaged in transit, the doors had been ripped off and the drawers caved in. They informed me that they would take it back with them and have their people look at it to see if it could be repaired.

The day after when my handyman came to sort out all of my items my large wardrobe was also damaged all the corners was bashed and all dowels had been bent and was beyond repair. Also while throwing my dryer around they had lost one of the wheels so would not sit straight and could not be used.

I contacted Master Moves to inform them of this damage to be told "nothing to do with us"

The responses I keep getting from this company were rude and dismissive. I ended up having to involve the National Guild of Removers and storage to be told they could not help and to contact the ombudsman. I did this and this resulted in an offer from Master Moves of £50.00.

I was disgusted at this and refused and that would not even replace the small wardrobe. After a long 6 long months of having damaged items in my home and having no way to hang up my clothes Master Moves finally agreed to settle for the full amount to replace the damaged items.

This all happened last June and I was not going to write this review until today 04/04/2012 I received an email from the company asking me to consider removing my review because they had given me a full settlement, which I have never left one.

I am so disgusted with this company that I am now leaving one.

Service cost: £400