Clockwork Removals & Storage

This was the third time using a professional removal and packing service within the space of 5 years (one of which involved moving from Europe) and this was by far, the most disorganised, stressful and incompetent removal we have experienced. Here is a list of the issues we endured.
- Packers didn't complete job day before meaning I had to pack a great deal on the morning of the move.
- Vans were not large enough to complete job and required a third van to come to the rescue. Management didn't answer my voicemail and phonically requesting clarification.
- Clockwork employees left early (without communicating to us), leaving job to the sublet company employees.
- Clockwork employees severely (see photos) marked and dented the wall during the moving in process.
- Received no after-sales call despite the calamities mentioned above

Moving house is always a stressful experience but somehow Clockwork managed contribute to this stress instead of alleviate it.

Service cost: £1164

We were recommended "Clockwork removals perth" -the company were so professional and everything was so less stressful for us due to their efficiency, "Debbie" and "Courtney" arranged everything-their help and courteousy was very much appreciated and we found we had too much stuff to fit in to our next house-No problem!-they arranged on the spot for excess items to be put in to storage with them, the removal men (Brian and Craig)were brilliant and everything was made so easy for us due to the competence of the company-would recommend "Clockwork Perth" highly and would not use any other removal service. Many thanks,from John Duncan.

Service cost: £300

The whole service from start to finish ​ was​ simply​ excellent​. Guy, the manager came round and gave us a quote on our move - he was very friendly and made us feel at easy. ​The booking process was easy and the team kept us informed. Clockwork made our moving a stress free experience and just what we had hoped for especially given we were also looking after our young baby throughout the day.

​Macek arrived the day before ​and packed the ​entire 5 bedroom​ house​! He worked very efficiently and ​as we unpacked our stuff at the other end over our move, we could see that he packed and labeled our stuff with care, and as such that all our products including our glassware arrived ​with no breakages - ​ we​ can't ask for more than that! ​Macek also dismantled many wardrobes, beds the day before - not wasting a single minute ensuring moving day was as worry -free as possible - he simply was god-sent.

​On moving day your team of three Macek, Bill and Niki arrived in good time an had packed the entire house by 11:30am to our amazement. I believe it was Niki that was in charge of organising the packing of the lorry - what a clever mind he has - watching him, we were able to appreciate why packing is an art form! The three of them worked so well as a team and worked incredible hard, nothing was too much for them. They were truly professional throughout the ​day, very polite and treated our belonging with respect. These three are truly a credit to the clockhouse team. They worked conscientious ​ unloading the lorry at the other end of our move, placing all the furniture in the rooms of our choosing and in many cases reconstructing the furniture to an excellent standard.

We would highly recommend clockwork and would use them in the future if the need occured.

Service cost: £1100

Have moved twice in two years bet ween Aberdeenshire and Inverness using Clockwork Removals.

Chose clockwork removals both times as they appeared professional and their quote was competitive against some of the larger removals companies.

Positive experience both times. Crews polite and friendly. All our items returned in the same condition after the move and storage. Office staff also pleasant to deal with.

Would recommend the Inverness branch.

Service cost: £2800

From the initial contact through Adam, to the final sign off at our new property, the performance of the Inverness team was flawless, courteous, and professional. On the day of the move, the guys worked on their own initiative, protecting, packing and storing my possessions, but checked in periodically for confirmation of what mattered to me.

Having had a very bad experience with a previous mover when I relocated to Inverness, the Clockwork team restored my faith in removals and is a necessary expense that you shouldn't take short cuts over.

They also had the most comprehensive and competitive quote.

Service cost: £1800

The guys in Inverness were fantastic from first contact for a quote, right through to us returning the boxes. They were friendly, efficient and reassuring. Flora and Adam were easily contactable and able to answer all my questions. All our items, including a 200 litre glass fish tank, were well packaged and taken good care of. The whole team were extremely good humoured, which was much appreciated at such a stressful time and it made it a pleasure dealing with them. We would highly recommend the clockwork team based in Inverness.

Service cost: £1800

After 40 years in the same house, it was a bit daunting to move into another property.Clockwork Removals were excellent. From the initial Quote . We did our own packing with boxes collected from Clockwork. On the day of the move " The 2 Johns" emptied the house in record time and said they would see us at the new address. When we arrived there were 4 men to decant our furniture.. Full marks for service and efficiency..Also Flora in the Office who was extremely helpful , guiding us through the process.

Service cost: £595

During a very difficult period in my life the Clockwork team provided removals and storage over a three month period and I would highly recommend their service. Flora and Adam reacted promptly to persistently changing circumstances, due to legal matters, in the office and basically kept me calm and coping throughout this time. Nothing was too much and solutions were always provided which benefited me. I met two crews over this period and they were brilliant, friendly, very efficient and hard working. My goods were returned to me from storage in the same condition and Flora was excellent about keeping me informed and processing payments online. Whatever problem I threw at them, they managed quietly and efficiently and I was so thankful for their support. The service cost below includes dividing goods from a five bedroom house into two which required removal into two 7.5 tonne trucks and then storage over three months.

Service cost: £6149