Big Red Removals and Storage

The guys that actually moves us were great! However a couple of things got broken and BRR will not give us the contact details for the insurance company nor any details of the claim which they say they have made for us. We are still trying to get compensation over two months after our move!!!

Also we were overcharged for the move and James refuses to answer either emails or phone calls in order to sort it out.

Very frustrated and disappointed at the terrible communication.

Move size: 4 Bedroom Home Service cost: £2300

Another wholehearted endorsement for Big Red Removals and Storage. James arranged for our property to be emptied and the contents moved to storage in preparation for wholesale renovation work. The removals team were pro-active, conscientious and diligent, making the whole process as stress free as possible. I have no hesitations in recommending this company for providing the personal service so often lacking in their larger competitors. We will definitely use Big Red again. Many thanks to all.

Service cost: £500

Disgraceful! Would NEVER use them again!! They refused to cover the floor even though it was raining heavily outside. We were told "we're not living in the Bahamas" when we pushed them on it as the carpet on the stairs was being destroyed. After a lot of arguing and calls to the office, they finally agreed to cover the floors and carpet. From that point onwards they were curt, ignorant and rude for the rest of the job and even deliberately put boxes and furniture into the wrong rooms then grumbled and complained when they had to move them again saying they were being "made to do the work twice". We had a small baby at the time and I was actually in tears at one stage of the day. Moving house is stressful enough - the last thing you need is a removals company that add to that stress! The worst thing about our experience with "Big Red" is that they have never even had the courtesy to respond to emails we sent them afterwards to complain about the horrible service and experience we had with them. What an absolute DISGRACE. Stay AWAY from this company of COWBOYS!

Service cost: £750

This is the fourth time I have used Big Red, and every time they have been amazing. Always reliable, efficient and hard working, and get the job done with no fuss. I'd have no hesitation whatsoever in recommending them, and will use them again next time I move.
July 22nd was a baking hot day. the guys arrived on time with a friendly and professional attitude, packed up our old house, loaded everything, transported everything to the new house, and put everything in the right rooms. This necessitated removing an outside door, and getting a chest of drawers through an upstairs window, which was done without fuss. Finally any furniture that had to be dismantled was re-assembled.
Thanks guys.

Service cost: £700

They were great!
James sent a fantastic team of men who worked incredibly hard over two days and moved us into our new home just before Christmas, they made the whole process smooth and surprisingly fun!
Everything was packed well, and they took great care transporting everything across and into the rooms we specified.
Hopefully we won’t be moving any time soon but if we did we would definitely use them again!
Thanks for all the hard work!

Service cost: £2200

I don't normally write reviews, but these guys were really friendly & hard working team. so I thought I'd give them some appreciation. The sales manager is a lovely guy, and   I instantly felt confindent as he's been in the game for many years, and found solutions to all the difficult aspects of the move, particularly with the larger & delicate items. They were prompt, packaged everything with care, and most importantly none of my items got broken! It was a very long day, but cups of tea, and a sandwich fuelled them on. I had horrible experience with that Aussie removal firm in the past, but this went smoothly and without fault. I can't recommend them highly enough! Thanks guys.

Service cost: £800

I had the unenviable task of moving 2 flats into 1 house in a day, clearly I needed to choose the right company to do this. Thankfully, I chose Big Red removals.
Right from the beginning, when their big jolly owner James came to quote, the move was a pleasure. Pleasant and very fast workers, no damages and 2 flats moved in a day by 5pm.
 
We had a packing service and all boxes were collected within a week. The price was very competitive, not the cheapest but in terms of quality and value for money - I wouldn't hesitate in recommending.

Service cost: £800

These guys moved us from London to Dorset a few weeks ago, and did an all round excellent job. The surveyor/salesman explained clearly how things would work and answered all our questions. Communication (by email) was easy, we got boxes in good time before the moving date, and the firm was able to cope with some late uncertainty about timing.

The crew packed fragile items for us, and everything was moved safely and efficiently over what was a two-day job. They even managed to fit in a lot of plants in pots from our garden which we thought might not be possible. All of them worked really hard while still finding time to be friendly and to respond to questions and requests.

Although we only got a couple of quotes the price seemed reasonable, and I would be happy to recommend this firm to others on the basis of price and service.

Service cost: £1600

Don't usually write reviews but I have to say that the service was excellent and made our moving day very stressfree. From the booking right through to invoicing I felt I was dealing with people who were on the ball and cared about the service they were delivering. This is rare! and much appreciated!  The guys were delayed getting to us on the day but I felt this was communicated professionally to us and when they did arrive were apologetic but on the ball immediately, we were loaded, moved and unloaded in great time which more than made up for the delay. The guys were great given it was a hot day and were very pleasant given what a hard job they do and with all the stairs! Everything was delivered to it's correct rooms, in perfect condition and where anything was looking awkward had a chat through first to make sure we were happy with what they were suggesting. Thank you very much would recommend to anyone who is moving - really takes a lot of pressure off and worth every penny.

Service cost: £200

Big Red turned up with plenty of materials and packaging for our removal. They were extremely careful with our computers and monitors and all other delicate machinery. They worked quickly and efficiently, making sure they knew exactly what we wanted moved and in what order. They left our old office and drove straight to the new venue where they unpacked carefully and ensured we had time to make sure things were put in the correct places.

There were no breakages and when we discovered we had a large filing cabinet that would not fit where we had intended they took it away immediately which was very helpful.

They were cheerful, efficient and made us feel very comfortable throughout the process. I would happily use their services again and heartily recommend them.

Service cost: £580

Big Red Removals claim to take the stress out of moving - and they truly live up to this mantra. From the initial booking process to the day of the move, the team were extremely helpful and responsive. Nothing was too much hassle on the day and I thought the three team members, led by Phil, were excellent - they moved everything quickly yet carefully and made what could have been a very stressful day actually quite enjoyable! The company also provides great value for money - I'd say it was up there with the best money I've ever spent! I would highly recommend Big Red Removals to my family and friends, and would certainly go back to this company in the future.

Service cost: £750

I don't usually write reviews but I feel that I should write and recommend Big Red Removals. From the time I made the initial enquiry online, to the last minute of the job they were efficient, friendly and extremely hard-working. James & Annabelle in the office are lovely to deal with and Craig and the other removal guys (sorry I can't remember your names) worked tirelessly (they wouldn't even stop for more than one cup of coffee during the whole move!).
We had 2 removals booked - our main move from Wandsworth to Surrey and then a 2 sofa pick up from Kent. Our main move went brilliantly. We thought we had an excessive amount of boxes and stuff piled up for people in a rental property (1st time buyers!), but they looked at it all with not even a raised eyebrow and pretty much had it packed in the van along with our bits of furniture and unloaded in our new house in about 3 hours - incredible work! We also discovered that our new home has a very small front door which made things pretty difficult. Not quite as difficult as things became on the day of our sofas arriving ..Craig had already had a very long day of removals, a long drive to Kent and back, and then somehow he had to figure out a way to get 2 sofas through a 64cm wide door frame without any pivot room! After a bit of huffing and puffing (from all of us!) the sofas were in, without a mark on them. How the guys manage to keep a smile on their face after such a long hard-working day I don't know - but it is much appreciated when you have the stress of a move. Big Red Removals keep the stress out of your move day and at a very reasonable price (the best quote I received and they stuck to it). Much appreciated and very highly recommended. If I go through the stress of moving again I will definitely be giving them a call.

Service cost: £450

Having seen a neighbour use the company I asked them for there opionion and they were full of praise for the company so no problem and gave them a call. James putt putted up to the front door and we were off.. Knowing what our neighbour had said and also aware of his costs we were dealt with in a great friendly manner. Having had grim moves in the past we kept fingers crossed but this move was a joy. Having moved to rental for a year these guy's will be back for the next move no problem.

Service cost: £1750

Big Red Removals helped me move from Clapham to Surbiton. From start to finish it was superb: a prompt and competitive quote, some really helpful advice on parking considerations and quick follow up on any of my subsequent questions. The move itself was brilliant with the two lads packing, moving and unloading quickly with no breakages. The whole move went as smoothly as possible and made the move into our new home a whole lot less stressful. Would thoroughly recommend to anyone.

Service cost: £900

We had a very large chain and what became a rather complicated move, store and then move again. The team who packed our stuff were like locusts, but with the care attention of watch smiths and it only took them 3 hours to pack up the whole place. Even though the guys had to wait an hour in 35 degree heat before completion had been given they were extremely polite and efficient when they eventually were allowed to unload. James made the process easy considering we haven't moved in 11 years and was calm considering our move was not the norm by anyones standards. We would definitely recommend Big Red as have 2 friends who have used them for much larger house moves.

Service cost: £1294

A poor and unsettling experience, made all the more disappointing by the fact I've used this company three times in the past and the service was previously exemplary.

I booked two removal men and a van service to move my goods around from house to storage. Service was carried out at a good speed although they did arrive an hour late from the time I requested. In general when one is contacting the sales office of this firm, replies are generally late and once I had to speak to a bookkeeper who didn't know what time my booking was confirmed for; turns out it was an hour later than I requested but with no prior notification to me. I was informed the guy who knew about the bookings "was travelling down to Wales for the weekend".

It was unfortunate that one of my removal men (the driver and leader) was surly and in a bad mood that day, and he consistently swore and complained about his workload versus his other colleagues. Responses from him to requests from me were abrupt and irritated e.g. "I know", "you don't have to tell me that", "Yes we learn that in lifting school". Things got particularly nasty when he took huge offence to me pointing out a box of expensive and fragile glassware that I didn't want placed under much heavier boxes of books. This angered him considerably and provoked a heated and unsavoury discussion where he told me that I should not telling him how to do his job, how I needed to lose the attitude, I should know how long he has been doing this, I clearly don’t know how the company works etc. I felt physically intimidated and threatened by his behaviour and had to walk away from his situation.

I find it shocking that any such person is allowed to perform in a customer service role with such a demeanour and contempt for his work and customers. I was unsettled by feeling physically threatened and overall it is a downright poor reflection that the company doesn't actually seem to care.

Working in customer service myself I've at least complained to the company first and given them time to respond. They haven't bothered to do so, simply highlighting their customer care is as pitifully lacking as their customer facing staff.

If you have to move goods and rightfully care about your belongings and expect a, at minimum courteous and timely service, do not use these guys.

Service cost: £200

Our whole experience with Big Red Removals was exemplary. Annabelle and James in the office were professional, responsive and pleasant to deal with. Our removals team of three led by Adam were excellent. They turned up ten minutes early and moved everything very quickly, efficiently and again in a very professional and pleasant manner. They packed the van methodically ensuring space and time were not wasted. We were only moving locally but they managed to have everything into our new house (and more or less in the room it was meant to be in) by lunch time which completely exceeded my expectations based on our previous move with less stuff. Everything was handled carefully. I will definitely use them again and could not recommend them strongly enough.

Service cost: £580

Highly recommend!

We've used Big Red a few times in the past 4 years. After we got married, the boys packed up both our flats and moved us into our new place.

Then, my wife and I worked abroad last year, so we had them pack most of our possessions and put them into storage, after we sold our place. We moved into our new property earlier in the year and they came back with all our stuff, assembled our furniture etc.

Unfortunately, a couple picture frames were broken, but everything else was in good condition. James replaced the frames for us a month or so after we settled.

Hard working team - highly recommend!

Service cost: £3000

This year I had to downsize from our family home to a small flat. James came for a site visit, arrange box delivery and his team packed and separated my stuff for my new place, charity shop and dump.

Obviously, this was an emotional experience for me. However, the boys did a great job packing the day before and helping me settle in the following day. Special mention to Bill and Chris(?) who were superb.

Thank you boys.

Mrs. Kannit.

Service cost: £1218

The Big Red Removals team who assisted me with my recent move were brilliantly helpful, calm and friendly throughout - right from initial consultation through to the day itself.

They completed the removal and re-location efficiently and with no fuss (and it involved a lot of stairs and slightly tricky access!)

Really reliable, professional and thorough service. Felt in good hands and would definitely recommend.

Thanks again,
Rose.

Service cost: £294