Stevens Van Lines

Terrible Nightmare..Stevens communication is non-existent with their customer. If you have a moving coordinator I have no idea what they do because they did nothing for us other than take our money. Moving is stressful and we moved 10 hours away. They did not meet the delivery deadline, after escalating calls up to the VP level, finally things showed up only to find the driver states all of our belongings are not on the truck? We watched them loaded and they took the liberty of removing about 30% of our belongings, placing them into a warehouse and squeezing someone else's things into the truck. TWO WEEKS LATER - after numerous calls they MAILED CRATES containing the remainder and hired Atlas Moving company to unload them. There were boxes belonging to someone else in our crates. Damages..too long to list and given our move took place on 6/22, we still cannot get anyone to call back about the damage claim which they tried to short us on. DO NOT WASTE YOUR MONEY and most of all risk all the stress and chaos involved with dealing with Stevens during a time in which moving is already stressful enough. If you are interested in broken promises and exhausting months of your time trying to be made whole again..Book em. BEWARE.

Service cost: $5800

Stevens moved us from Seattle to Sun Valley, Idaho.  Their representative visited our home and gave an estimate of weight and time to pack and load.  When moving day came, two trucks with crew came to our house.  When the trucks were full, they simply left, leaving many items behind, items that had been included in the company's estimate.  We called to complain, they returned the next day to pick up what they had left.  In Seattle we were told that items we packed would not be covered by insurance and that they should pack the valuables.  We did pack some ourselves and rented a small Uhaul truck to move them.  Nothing moved by us was damaged.  The contents from the trucks that removed our household goods were transferred to a "long haul" truck.  Upon arrival we found extensive damage to dishes, glassware, and pieces of art and furniture.  Our dining room table had numerous small scratches on it.  Later they denied they had moved the table. They moved several items that we had sold to the people who purchased our house, they were clearly marked that they should not be moved, but they were and had to be returned to Seattle.   At the end of the day unloading, the supervisor who had been monitoring the move and noting the arrival of the goods by marking them off on the inventory sheet, commented that he had started his career in moving as a packer and, as he had noted the large number of broken or damaged items during the day, suggested I sit down in front of him and list what had been damaged and our general feeling about the move.  He commented that whoever had packed our goods did not know how to pack.   I did write the letter, signed it as did he.   We filed our report of damages and received a visit by the company's representatives.  They took a number of photographs and also commented on the extent of our damage. After some time, we recieved a response from Stevens as well as a check for damages.  The check was for $150.  That amount does not come close to paying for the damages they made, for the clean-up still required or the destroyed items.  And, as mentioned they even denied moving our dining room table.     I urge anybody reading this to not, under any circumstances, use Steven's Van Line. They are not professional, do not admit their mistakes or responsibility.  So we were left with no alternative but to seek legal damages.  Avoid them at all costs.

Service cost: $10000

My Mom moved to CA from MI. My parents have used this company in past years and were very happy, hence the reason we called for a quote when my mom needed to move. This experiecnce was very poor. They communicated very little, seemed uninterested in our inquires, were late delivering the goods to our home and  there was damage to furniture and box contents. Of most importance was the lateness of delivery and the non-caring attitude that they were late and could do nothing to compensate my mom for the fact that she did not have her personal belongings for over a week beyond what was promised. Fortunately we purchased the insurance to cover the damaged property. Because of how they transport - our goods were loaded and reloaded into different cargo units at least 3 times. One more area of risk for increased damage.   I would not use this company. Find one that genuinely wants your business.   I will say - the company that delivered my mom's property on behalf of Stevens was fabulous. They work independantly and with other companies and I would recoemmend them. They were nice, caring, experienced and very careful with all the property. Their name of the company is Grace Moving.

Service cost: $4300

I move around a lot being that my job does consist of it and every single time I have moved it is always a hassle something is always broken or missing. My friend recommended me to call Steven Van Lines and I am sure glad that I did from the moment I called they were so nice and friendly and reassuring. Everything was packed nicely and when I got to my new home everything was there nothing was missing or broken the whole time I that I didn't have my stuff I was worried, worried for nothing about because every thing arrived perfectly. I want to take this time to say thank you so much I am so glad I finally found someone who I can trust and is honest. I will never ever have a stressful move again knowing that they have my stuff all taken care of I can't thank you enough I will be recommending you to all my coworkers and everyone else that I know who needs to be moved thank you.

Service cost: $2000

My wife and I were given your moving service for our military move from Castle Rock, Colorado to Dayton, Ohio this past August and it has been by far the WORST move in our 10 years with the military. I'll start at the beginning. Our goods were originally scheduled to be packed up over a two day period, when no one arrived by noon on my scheduled packing day I called the company to find out where everyone was. They informed me that they felt it would only take one day to pack so they canceled my first day. No written notice to me, no phone call, nothing. Just didn't show up and cost us a day at work sitting around waiting for nobody. Day 2 they showed up on time and were great in the beginning, until around 5pm when they still had several rooms to finish packing. They finished around 7:30pm. It wasn't until we received our belongings in Dayton that we realized the last boxes that were packed (which were in the garage and pictures from around that house) had absolutely no padding and were crushed during shipment and storage. Speaking of the delivery, I asked the delivery team to show me the boxes as they came in so I could check my inventory and make sure everything was there. The crew leader informed me that he already checked it off and had his team unpack them and throw them in the truck before I could see all the numbers. I still don't know if we received all of our boxes. On top of all this, we had a very large claim (dishes shattered, air conditioning unit smashed in, furniture legs torn off, refrigerator plug torn off) which we notified the company of over the phone within a month, yet when we filed a claim it was denied noting that they "respectfully denied responsibility."  I'm not sure why they feel they can treat their military customers so poorly, maybe because of their contract they know that we cannot CHOOSE their service and therefore our opinions don't matter. I can tell you I will do everything in my power to NOT use this company for our next move.

Service cost: $1000

We could not have had a more unpleasant experience. Like the previous reviewer I also had to contact the BBB. Shipment was 2 weeks late, no communication at all and refused to reimburse for damages/items that weren't delivered. After helping unload the entire truck in the dark with only one other mover, the driver forced us to sign the landing bill (since it was 11pm) before we were able to go through everything assuring us that we had 90 days to make any claims. This should illustrate how they like to do business:They shipped a box of framed art work separate from our belongings-all of which were damaged beyond repair-and refused any compensation whatsoever citing that they had no record of the shipment. I kept the box that is clearly labeled "Framed Art Work-32lbs" and has a shipment label from "Steven's Vans Lines" printed on the box. When I sent them a picture of the box/shipment label they still denied my claim! Again, they said there was no record. Even with photographed proof they refused. Apparently, the customer is always wrong. What a nightmare. There isn't a price someone could pay me to use this company again.

Service cost: $3900

Although Stevens intially offered to resolve this dispute in fair manner, they now refuse to honor their agreement.  Their employee, Mike *[Name was removed per company request], told my credit card company that Stevens would ship my undelivered item back to me at no charge.  But ever since then they have been impossible to reach, evasive, and deceptive.  Now, after about 9 months of holding my item, they claim that Mike never agreed to ship it back to me at no charge - despite my credit card company having a RECORD of him making that very offer.   **  In October 2014, I hired Stevens to move some items from LA to Chicago, including a very large table top and base (packaged separately).  Their LA agent contracted with me for shipment and delivery of all the goods, including the table in two parts.  He and I both knew that the table would require at least four men to carry it up two flights of stairs.   **  We signed the contract and I paid for the shipment AFTER the agent had already moved my items to his local holding location.  He had seen, weighed and measured my table before we signed the contract.  Nonetheless, ONE HOUR AFTER the interstate truck was loaded in LA and headed to Chicago, the agent emailed me that the table would NEVER go up two flights of steps and I would need to hire a separate hoisting company with a crane to deliver the table through a window or skylight.  **  Immediately I and my family told the agent that if he'd said anything like that when we were writing the contract, or when he was holding the table, we never would have shipped it.  (I was sending some items from my mini-storage to my family - it would have been no big deal at all the take the table back to my mini-storage.)  **  Eventually my credit card company got involved and Mike *[Name was removed per company request], an employee at Stevens, told them that Stevens would do its best to deliver the table but that if they couldn't, they would ship it back to me at no charge.  This was in about November 2014.  **  I was referred to John *[Name was removed per company request] at Stevens to coordinate this.  He sent someone to view the site and told me that the table could not in fact be delivered up the stairs.  This took a few months to determine but I felt that he was making an effort.  But as soon as I then asked him to send the table back to me, I began to have endless trouble.  John stopped returning my phone calls or emails.  If I would track him down in the office, he would promise to look into things but then would not get back to me.  He was hedgy about whether the table would be delivered at no cost or if I would be charged.  In the meantime Mike *[Name was removed per company request] had left Stevens and apparently no one could reach him.  **  [Name] was supposed to call me but didn't.  She didn't return calls or emails and was never in her office.  Finally at the very end of June (months and months after all of this started) J** emailed me that [Name] said it would cost me almost $2,000 to ship my table back.  **  Once again it was impossible to reach [Name].  Finally we had a phone call at the beginning of August where [Name] denied that Mike ever offered to ship the table back for free, and complained that they had been storing it in Chicago for so long!  The only reason it was in Chicago for so long is that NO ONE AT STEVENS WOULD TALK TO ME OR RETURN MY CALLS.  I have spoken again to my credit card company and they confirm that [Name was removed per company request] DID tell them that Stevens would ship the table back to me at no charge.  It's in their records but they can't make Stevens honor the offer.  **  So Stevens is sitting on my lovely and very expensive table, and despite having initially offered to send it back to me at no charge, they now want me to pay to ship it back.  (I'm not even complaining about having paid to ship it there for COMPLETELY NO REASON AT ALL.  The table must have accounted for almost half of the cost of the whole shipment.)  **  Stevens is very poor about communicating, but to the extent that I can reach anyone they are inflexible.  There has been no offer to compromise, no mediation, no arbitration, no discount on other moves.  What I get are lies, evasions, and stall tactics.

Service cost: $5700

Being in the military for over 11 years now we've had to endure multiple moves across the country. This company is by far the worst we have ever dealt with. The packers were late, slow and complained about each other right in front of us. They packed fragile items on the bottom of boxes, half packed other boxes and wasted a ton of supplies. There was no motivation from anyone on the packing team. We counted the number of boxes they correctly labeled and it totaled 6. The rest had no label on them so unpacking was a nightmare. They left cigarette butts all over our front yard and broke the bricks on the front steps with the dollies going in and out. Upon delivery in Texas, we noticed that a lot of our items were broken. They packed our son's toys in our deep freezer, which allowed mold to grow on all of them. We had 3 bookshelves that were completely destroyed..I'm talking in multiple pieces upon arrival, as well as multiple other items that were broken, including large dents all over our deep freezer itself. I filed a claim with the company and they refused to pay us for the dents in the freezer and 2 of the book shelves. They said the driver, upon pickup, noted that there were existing damages to the bookshelves so they would not be paying us for them. This was very upsetting as when they left our house they were still in one piece and upon arrival to our new house they were in pieces. They also denied our claim for our freezer because we could not prove that the damages occurred during shipment. It wasn't broke when it left..it was given back to us broken..yet they still will not accept responsibility. If you're shopping for a moving company I strongly urge you to look elsewhere. If you're in the military like us and the transportation office says they were awarded the contract and there isn't anything you can do to have that changed, I recommend taking before and after pictures of everything you have and documenting every scratch on every piece of furniture before they show up. Hopefully they will soon be removed from the list of contractors available to serve our military. By far the worst experience we have ever had with a moving company.

Service cost: $1000

Our move is in two parts. Part one was into storage in Michigan. Part two will be delivery to Arizona when our new home is built.
The part one experience exceeded expectations. Very important, the sales quote was right inline with the actual price. Secondly, we were overwhelmed with packing. The mover asked us to tell them our needs the day before and they provided the manpower to get everything done. The movers were friendly, professional, and provided suggestions as we both completed packing. They also did a great job crating large glass items.

I am expecting a similar fine job when our items are transported and set up in AZ.

Service cost: $16000

I wanted to like them. The people on the phone were helpful. The estimator was helpful and professional - but is not returning calls.
The crew was lazy, lackadaisical, took tons of breaks, missed multiple items that had to be pointed out again and again, left cigarette butts and other trash on both ends after I nicely asked them to clean up, rushed the move in, put things in the wrong places despite labels, seem to have lost at least one box, and more. And, the crew lead made a racist comment on the way out. I guess he missed pictures of my son. Shocking. Even worse, I have called estimator and main number and no one has called back. Do not use. They were not first choice. Another mover recommended them. Suspect I got the crew no one wants.

Service cost: $1500

This was the first time we ever used a professional moving company for a long distance move of our household. We were very pleased at the courteous and professional service we received from Triangle Movers Inc in New York and Fred, their driver and crew in North Carolina. Bobby, Steve and Kareem conducted themselves well and were finished at the time promised.

There was only one damaged item and one missing item and Stevens is currently processing our claim.

Jack and Cathy Eschbacher are very professional and reasonably priced. We wholeheartedly recommond their firm and Stevens to anyone.

Service cost: $4300

This is the worst moving van lines that I have ever dealt with.

We moved from Cleveland, OH to Sacramento, CA this time and upon receiving our free estimate, Stevens sure does a good job a putting on a fancy face and making you feel like they will do a great job. (NAME EDIT) (I don't know how to spell his last name), scouted our house and gave us a great, reasonable estimate. We were looking at under $5,000 for the whole move, which is very reasonable. He was open to take my phone calls and answer all my questions, though later we had our misunderstandings from false information we were given. .

The beginning of the move went great, (NAME EDIT) was our move Consultant, our go to person for everything our move. She notified us 2 days before our scheduled pick-up and the truck was only 15 minutes late on July 29. My husband was doing the check-list of boxes with the movers and once our stuff was collected, we thought we would be on our way.

Since our move was all the way across country we asked (NAME EDIT) to inform us at least 4-5 days before it's arrival to California. Little did we know that as we sat happily spending our last few days at our families homes, they without our knowledge or consent, took our stuff off the truck and loaded it into an entirely different truck (which my husband nor I was there to supervise). We ended up calling (NAME EDIT) to find out our stuff will be there August 9. She double checked with two of her other staff members and we even called back the next morning before we left in which they reassured us the driver would be there on the 9th, so with 6 days ahead of us, we hit the road.

It was August 6th when WE called (NAME EDIT) to double check/confirm our August 9th destination delivery, at which point she says to us that the truck hasn't left yet, it will arrive on August 13th. We were only a day away to our new home in Sacramento and the truck was over a week behind us now. Now my husband and I, with 2 huge road-trip sick dogs are staying in a hotel with large dog fees and having to order out everyday. We quickly came to find that, that lifestyle was unsustainable for the next week so we camped out in our empty apartment with sleeping bags on the floor and microwave food in the freezer, eating with plastic silverware for the next week. We called (NAME EDIT) to let her know how unprofessional this has gotten with a shift of our belongings without our knowledge and now the wrong destination date, she told us in her own words, "I can't do anything about it, I am just a middle man." EXCUSE ME! Just a MIDDLE MAN! YOU ARE OUR MOVE CONSULTANT. You are supposed to be the one person that knows every aspect of our move, that we can call for peace of mind.

Then comes August 12th, we get a call from the Stevens office telling us we didn't pay yet, which I gave my credit card number to (NAME EDIT) the day before the movers picked up our stuff in Cleveland. How unorganized and unprofessional. By each phone call we were more and more nervous and stressed about our personal belongings on this truck.

Well, thankfully August 13th (a Saturday) has finally come around and we are beyond excited to receive our belongings. They were to arrive at 10am and the driver was to meet up with a crew of 2 men, in which time they would go get there shuttle truck (since our apartment roads are too small for the big 18 wheeler) and would get our belongings in the home. Well, (NAME EDIT) pulls up around 10am right on time, so I head with the dogs to a dog park to get them out of the way and out of the house. (NAME EDIT) informs us that the 2 man crew that is supposed to help him hasn't shown up and he can't get ahold of anyone in the office. So my husband calls the office but on a Saturday it's closed and (NAME EDIT) hasn't given us any out of office contact number for anyone. We call (NAME EDIT)e because he is the only cell phone number we know at anyone in the company but we only get his voicemail. (NAME EDIT) our truck driver can't reach anyone on the 2 numbers he is given. Well, (NAME EDIT) goes and gets the shuttle truck by himself and comes back to start loading.
By this time it is past noon and too hot to be out at the dog park anymore, so I bring the dogs back to the apartment. My husband and I drive over to talk to (NAME EDIT). He begins to tell us he doesn't even work for Stevens and he is a third party moving company that Stevens hired. WHAT?!?! I thought I just gave 5 grand to STEVENS to move our stuff, I could have hired a third party mover and saved money if I knew that is what Stevens was going to do. (NAME EDIT) was also telling us that he has been asking anyone who looked fit that walked by if he could pay them and they would move our stuff into the house. HE IS ASKING STRANGERS TO COME INTO OUR HOME!
Long story a little shorter: (NAME EDIT) ended up calling a entirely different moving company, who sent over 2 of their guys to help us. The job was done around 4pm but A COMPLETE NIGHTMARE!

We started unpacking shortly after and found that not only some boxes were already open but many items were damaged, some missing, and we even had OTHER people boxes that weren't ours.

STAY FAR AWAY FROM STEVENS! WORST EXPERIENCE OF MY LIFE!

Service cost: $5000

Love the salesman who sold on using Stevens for a local move, but the end result was very disappointing. So many pieces of furniture were nicked , scratched and gouged. When filing a claim, Stevens would not send anyone out to assess. Salesman looked at damaged and agreed nicks were new but when questioned by company he folded.
Don’t use this company. Guys who moved were nice and helpful but not worth trusting your things with this company. Wish I had read reviews before I booked them.

Move size: 3 Bedroom Home Service cost: $5000

We moved from Arizona to Illinois in October. The first crew marked every box and helped packed some things in the garage. Needless to say we had a lot of boxes. The driver of the first truck said his wife would be at the other end of the move to help. Locked up the truck and said they will take good care of my stuff. Boy did they ever!! So many things were missing !! The second driver and crew arrived on a very rainy day. The first driver had a family emergency so he wasn't delivering the furniture. They told me if "anything is missing or broken to file a complaint. What a joke that is. They want you to file a arbitration which costs $650.00 . The move cost us 13,000and wanted us to pay more money to find our things.Really!! I was missing some artwork that I found and let them know, so they told me to keep looking in boxes for my other things. All boxes were open and guess what, my stuff was not there. So where could it be at if the truck was locked?? There were things from my mother in law that I can't replace. I wish I would of read some of these reviews before we moved, but the gentleman that came to measure everything said the move would be fine no problems. They should have VERY POOR for reviews not just poor. We picked this company because they said they were for veterans, came highly recommended for the service. Thieves, thieves, do not recommend!!

Move size: 3 Bedroom Home Service cost: $13000

I had planned a move from Asheville to Mpls. When I called for a final date and quote I got the news that they were unable to move me after all. They had no trucks going to the Twin Cities at all in the foreseeable future. I had used the company previously to move to Ft Myers and Asheville with great results. I find it hard to believe nobody is moving to Minnesota or North Dakota or South Dakota or Wisconsin which is what I was told. Beware. They have gone down hill in the last few years.

Move size: 1 Bedroom Flat Service cost: $7000

Everyone beware of Stevens Worldwide Moving Company. They are dishonest liars and will pass the buck to try to not pay off on any claims. They have teamed up with Bannister out of Arizona they are packing storage moving company that work with Stevens and they're just as bad as Stevens spent over $13,000 for a move and had nearly $5,000 worth of damage I'm not wanting $5,000 in retribution but I'm wanting it honest attempt at settling this and they do not care at all. Beware of these people y'all.

Move size: 3 Bedroom Home Service cost: $13000

Stevens lost our entire household for a week. Did not answer calls or emails. Apparently the shipment cleared customs and they did not do anything afterwards (they were supposed to transfer it from Cleveland to Pittsburgh). Then they claimed that the origin agent indicated that the shipment terminated in Cleveland rather than Pittsburgh, which is completely false (all of origin agent's documentation say Pittsburgh). No apology from Stevens, no attempt to remedy the situation. Just curt, rude emails telling us how things are going to go and blaming everyone else. And here we have an entire family forced to sleep on the bare floor for an entire week due to this. At least they could be respectable and apologize for causing all of this, or make some kind of effort to rush it. But no. We have yet to even see if they will provide the full-service moving and furniture assembly that we paid for, or if our household items are OK. Avoid Stevens like the plague.

Move size: 3 Bedroom Home Service cost: $12000

I hired Pinks (who have an excellent reputation, and who we had used before for a local move) who gave it to Stevens for the cross country trip. "Thieves and wreckers protected by lawyers" is my short description of our experience.
Even though I was present at the load out and the load in, stuff (particularly from the garage, which we had used to store some of our valued personal mementos during the "staging" process of the house sale) was seen to be packed, but just did not arrive at the destination. Other furniture just arrived broken, with the disclaimer that "presswood isn't covered by insurance" being used for just not taking care of the customer's possessions.
Our claim against Stevens was dismissed by them, since we had not recorded the damage/missing items at the time, even though it was the behavior of their employees/contractors that prevented missing/damaged items being identified.
Still miss my antique train set that wasn't noticed as being missing until the Christmas after the move :(.

Move size: 4+ Bedroom Home Service cost: $11000

We do NOT recommend Stevens van lines. We used them when United Van Lines was not available for our move from the East Coast to the Midwest.
The two man crew that came on packing day were terrible. They did not label boxes properly, squished everything from each room into huge boxes and packed clothes along with other items, including stuff from the bathroom, such as bathroom rugs. They were extremely haphazard and disorganized in their packing and required constant instructions and supervision and took all day. They did not wrap items well, including fragile ones. We had used United for two prior moves and were extremely impressed with their organization and packing methods. They used multiple small boxes and literally labelled every single one with all the items packed inside. With Stevens, we had to instruct them regarding everything including removing bulbs from lamps before they put them in the truck. The movers missed packing items and when we pointed them out, they told us you should have told us earlier. We had already informed them as soon as they arrived that everything in the house needs to be packed.
They told us they would unpack in the Midwest for an extra fee which we signed up for but little did I know their unpacking involved opening boxes and dumping everything in huge piles in our rooms. They dumped bathroom mats and kitchen utensils on top of our kids clothes in the nursery (I ended up having to wash every single piece of clothing my kids owned). We had to sort through mountains of stuff which literally took weeks as boxes from different rooms were dumped on top of one another. I cannot begin to list the number of items they damaged; multiple lamps, our wood bed, wood tables, two expensive $500 car seats, expensive nursery room furniture, etc. We had a separate storage section in the East Coast which was supposed to go to a storage area in the MidWest. They put multiple items into storage that were not supposed to go there and vice versa. My husband and I spent a lot of time and effort tracking down items and moving stuff to and fro the storage area and three months after we moved, we are still missing a few items and have no idea where they have misplaced/missed.
I never write reviews, this is my first one, but after a terrible experience, felt compelled to warn other people of how unorganized and careless they are.

Move size: 3 Bedroom Home Service cost: $8000

Do not use Stevens World Wide Van Lines for your move. We had moved from Texas to Florida in 2014 and used Stevens. The crew was fantastic. They wrapped everything and nothing was damaged. We used Stevens for our move this year from Florida to Tennessee, thinking we would get the same professional service. So much of the items were damaged. We had the adjuster come over to take pictures and we sent in pictures and a list of damages. We just got the letter in the mail. They will not be paying anything. Nice way to treat repeat customers. Do not use if you value your property.

Move size: 4 Bedroom Home Service cost: $6800

They sent a 2 man crew. Took the all day. The boss man, Antwon, was on his headset talking to family members all day long. When it finally came to move our treadmill- he couldn't get it through the store. He said " I'm not suppose to take it apart- but that's the only way. Long story short- we waited until 11 pm - and after 2 hours - Antwon could not put it together. He said to us- "I will have to take the hit" "This is my fault". We just received our denial on claim- along with instructions on caring for your treadmill. Isn't that a nice touch? They did not even offer to have it fixed. We work hard for our things and if you do too- Do NOT hire this ratchet crew.

Move size: 2 Bedroom Home Service cost: $5000

I am in the military and have moved about 9 times. This is the worst move in my 26 years of serving in the military. Delivery was scheduled for a week ago. Then they kept telling me to wait a few more days. Then the delivery date was scheduled for this morning. No one showed up and when I called they’re response was they didn’t know what happened. Truck driver then called later and “guarantees” to deliver tomorrow. I don’t believe him or the company. Again..cannot emphasize enough to potential and future consumers..do NOT hire this company. They are extremely unreliable and not trustworthy with your household goods. Unfortunately the military has contracted to the worst possible company. Taking care of our military?? I think not!! Consumers..beware!!

Move size: 3 Bedroom Home Service cost: $12000

This has been 3 1/2 months of total stress. After getting through the arrival of our belongings from storage in Washington (not told in advance the shipping would be subcontracted to Stevens Worldwide), with a driver taking a nap throughout most of the unloading process and given bad advice (we should have written down some things); we are now dealing with missing items from boxes. We paid for the replacement/repair insurance, but are getting no compensation for things that are missing. We initially gave the company the benefit of the doubt thinking a box may have gone on to Tucson (next delivery) or was left in storage, but it is very apparent that our boxes were tampered with either between our house and the two trucks, in storage, between storage and the Stevens truck, or between the truck and our garage.
I personally talked to and saw the employee packing our flatware (stainless steel 12 place settings plus serving pieces from our wedding almost 38 years ago) in Washington. I found our two piece flatware trays in the drawer and took them out to be stored. The second day when they arrived to finish packing and moving our belongings I even told him I could have saved him time by having him wrap the two piece flatware trays with the flatware inside instead of packing them in a few bundles. I wanted to take the trays with me, too. I saw him put the flatware into a large packing box. We had over 240 boxes and items of furniture arrive in July so there was no way we would have known things were missing from boxes. Now, since every other item from our kitchen (with the exception of an expensive non-stick fry pan) arrived we realize a box was opened and things removed before getting here. We mistakenly thought with 9 months to file claims that we could be reimbursed for missing items inside the boxes. WRONG! We are being told that we signed for all the boxes so we can't have anything missing and we are being denied our claim.
I also had an inexpensive plastic tote with hand held gardening tools and two pairs of gardening gloves that is missing. The tote would be insignificant, except it was given to me by my best friend from college when my dad died. They also gave us a hydrangea plant, but we could not move the plant from our yard, so I made a point of telling my husband I wanted to keep the tote with my gardening tools. Because we told people (including Mountain Moving owners) we gave away a lot of our belongings, I was made to feel like I was mistaken or lying about the gardening items.
A couple of other things I do not have a personal account of, but that doesn't seem to matter anyway. We know they are missing, and we are being denied any compensation. They keep telling us that we signed a legal document that all the boxes arrived. How were we supposed to know the day 240+ boxes arrived that individual items were missing?
The company manager told me to recheck boxes for items and ask our kids if we gave them things that were missing. We did not report broken plates that were packed by ourselves or a broken bed frame that was broken before we moved or a saddle that was listed on the inventory, but I said we gave to an employee in Washington. Why would we make a false report?
We also don't understand why the replacement insurance does not cover items missing inside boxes. Surely, we are not the first people to have items misplaced, lost, stolen etc. before delivery. Why did they cover some damage to wooden furniture, but not missing things? Stevens is saying they didn't initially pack the items so they are not responsible and Mountain Moving is just telling us, "No," on everything missing.
We were very naive (we know the owners of Mountain Moving) and way too trusting. For instance, we now know something was amiss with at least one box (besides the missing flatware and a few other items). The handlers brought several items to us (planter, cleaning supplies in a bag, floor steamer, one piece of our two piece flatware tray) in no box and told us, "These were last minute items and they weren't in a box and didn't have any numbers, so they weren't on the inventory list." Wow! How were they stored for 7+ months?? Also, weird that the flatware tray had another piece that was later found in a packed box. Why wouldn't those two pieces have been packed together? I also recently noticed on their legal paperwork that our lawn mower was listed with a grass catcher. We didn't have a yard when our items arrived in July so didn't check it closely and now realize the grass catcher never arrived. We know their answer is that we checked it on the inventory sheet, so we will not even waste our time on that one. (We should have been more diligent.)
The driver assured us any damage and missing things would be taken care of but both Mountain Moving and Stevens won't pay anything because we didn't write it down the day of delivery.
In addition, the driver told Stevens that a bed was completely put together with no damage when he was the one who came to us to tell us screws were missing for the support slats and one slat would be placed at the end of the bed because the support leg was missing a foot and there would be less weight on the slat there. any we could just put a piece of wood under it. Stevens eventually paid for the hardware, but this illustrates the need to not trust the company and what their employees report.
Unfortunately, lessons(write down things, don't be pressured to think everything is OK, don't let the initial company subcontract,) are too late for us. bottom line we strongly suggest you not use Stevens Van Lines or Mountain Moving and Storage. We do not recommend these companies and urge you to find another mover. Also don't pay extra for insurance until you are assured they will pay for missing items.

Move size: 3 Bedroom Home Service cost: $5800