SLS Move Relocation

Steer clear of this company!! We used them to move from Berne in Switzerland to Brisbane, Australia. I will keep it short. In the beginning, everything worked well, we received a nice looking proposal, the price was great, so we signed an agreement with them. That's when they dropped the ball. The guys to pick up our goods arrived, more or less unplanned, by the time they left, it was almost impossible to get a hold of anyone in this company. The trouble began in August 2019. We had no timeline for the shipping, nobody replied to emails or returned calls. We had a verbal agreement for a delivery no later than Christmas 2019, and nothing happened. I constantly tried to call, wrote emails, threatened them with police and lawyer as I was assuming our goods got stolen/lost. After months of fighting, our stuff finally arrived in Brisbane. That was July 2020, 7 months late. And we ended up with stuff missing, our Kitchen Aid (1,000$) and a few other things never showed up. We wanted to make use of the insurance we paid for, but again, nobody at SLS replies. They haven't even provided us with the insurance certificate. I am in the process of suing this company, I have reported them for theft and fraud (missing insurance policy) and will not let go of them until they paid for the damage they have caused. So, to sum it all up, be careful with the moving company you chose and put every detail in writing. SLS is probably the worst and most unprofessional company I ever had to deal with and from my point of view, a company like them should not even survive, for the sake of potential future customers and the pain they have to go through with them.

Move size: 2 Bedroom Home Service cost: 3500CHF

Do not even think about doing business with this company. We used them to ship our goods from Germany to Darwin, Australia. As soon as we signed the contract and sent the money, no one was interested to answer calls or eMails anymore.

We were told they would come to pick up our stuff at 9AM. No one ever bothered to inform us that they would be 11 hours late. So we had to help them pack the stuff in the middle of the night.

It took more than 6 month to get our stuff shipped, 3 months longer than we were advised. Calls and Emails were constantly ignored. Finally our goods arrived. Parts of furniture and other items (Laptop, tool box) missing. We paid extra for an insurance that apparently does not cover these things. Not that anyone in this company is interested to solve any matters anyway.

Worst experience ever.

Move size: 2 Bedroom Home Service cost: €2600