It was totally HORRIBLE. I used this company's service when I moved from Cambridge to London. Contact personnel often ignored my inquiries, and replies were insincere and obscure. But worst of it was that they DID NOT SHOW UP on the moving day (Monday) I had ordered! I had to move out from my previous flat on that day, so I was totally at a loss with my many boxes..after spending all day waiting for the collection (as they don't give customers any window for baggage collection). I made phone calls to the company to inquire the status in the late afternoon, but they kept me waiting for 1.5 hour. What was even worse, when I finally got a callback, the contact personnel told me a lie, that he had sent me a message about rescheduling for Thursday..! (Of couse, I didn't get such a message. And it is just irrational that moving company indicates customer's moving day, in defiance of customer's will.) I had to leave my belongings in an insecure, communal space of the previous property. They also kept me waiting for the final invoice. So, the day when I could finally receive my boxes was 11 DAYS after the initial collection day. It was just a nightmare. Definetely, I will NEVER use this company.
(To be fair, a driver who delivered my boxes was a very nice person, and it was the only one good point.) .
Never in my life have I been so dissapointed in a service that I paid for. Final cost was double the initial quota, half of items were destoryed or broken, communication and professionalism were totally absent. Items were not collected on the agreed upon day, so I spent an entire day at home wasted since they do not give you a collection window. Once items were collected hidden fees were introduced. After contract was signed never expect to hear from your agent again. Despite daily attempts at contact , I was totally ignored. Finally, items arrived in Budapest through DHL. So Interdean is not a moving service at all they just came over to collect my things. If I had wanted to use DHL I could arranged that with them directly myself. .
I don't know how this company received such good reviews. My experience of moving from the Netherlands to Australia and from the Netherlands to Germany (one big complex move with several parts) was abysmal. The so-called coordination office gets paid handsomely for its 'service", but in actual fact does little coordination, at least none which would actually make the move smoother and less stressful. My experience with the 'coordination office' was: messy communication, mixed messages to me and packing crews, constantly having to go back over what was in the contract and paid for, etc. The only good part were some of the moving crews, which on the whole were friendly, professional and did a good job getting my things here in one piece. But overall this has been such a messy and stressful experience that I will certainly never use Santa Fe again.
After loading our container it was sealed, as can be expected. We later found out that the container was then opened, other customers household (Belgian customer) was loaded, and re-sealed.
This was evidenced by a document we inadvertedly received, where Santa Fe signed on shipper's (me!) behalf for importation of the goods.
So officially I imported goods I had no knowledge of!!
Not only that, they tried to get extra money claiming we needed a high-load container - yet there was room left in our container they subsequently sold (I assume) to another customer.
I appreciate anyone optimising their processes, but not in a dishonest way.
Be very cautious in dealing with this company (move India to Belgium):
1. They "sub"contract their moving services to very cheap non known companies in Belgium that are not compliant with COVID-19 government measures (no masks, no gloves, no desinfection products) and their sub-contracted movers have to work under a "very tight time schedule" (not even a proper inventory of arrival to count/tick the boxes on packing list was done - boxes were lifted to 15th floor and directly unpacked so very difficult to check whether all boxes were there) and you might lose items under packing materials because they have to unpack very very quickly. I luckily had my mask and desinfection product. I insisted they could only come back to unpack remaining goods when fully compliant with COVID-19 government measures. They use pressure on you by saying big elevator is there and reserved (move was on 15th floor), staff of 4 people is mobilized so that you cannot send them home.
2. Avoid doing insurance with them and make sure you request all insurance conditions & terms BEFORE contracting. They rely on their own handyman to do the expertise of damaged goods. When your goods are damaged they use the small letters of the contract and manipulated report by handyman to avoid any liability. I paid roughly 175€/month storage insurance for a small container. Roughly after one year storage and shipment protection insurance in total something of 3000€ - 3500€ insurance fees. All - but luckily only - my big furniture was broken with cracks, in departure inspection report no mention was made of any of the damages, however they will find excuses by saying it is "old furniture" when antique pieces, "normal wear and tear" or due to "climate changes" when in fact it was not properly packed. They find their way out to not cover your damages and make it extremely difficult to claim your rights as per insurance contract. So just to conclude when you think your goods are insured by them against damages due to move/storage, be sure at the end it is not.
3. Whole their insurance and legal services are outsourced to UK so no contactpoint in Belgium. You have to deal over email with their reps in UK directly. If you consider legal steps they make reference to Shipment Protection Insurance + Storage insurance governed exclusively as per "UK Law and UK Courts". This while full storage was in Belgium and move was contracted by Belgian Gvt and their Belgian based (post box) office, administratively subcontracting moves and outsourcing insurance claims.
4. At the end they make it so difficult for you to claim your insurance rights, so you just give it up. Like was mentionned in another complaint: "Do yourself a favor and avoid Santa Fe unless you don’t care for your belongings and/or love playing an endless game of administrative cat and mouse."
5. In order to avoid others have the same bad experience I took the time just to warn you. If you do your move in/to Belgium there are much more reliant and professional companies to deal with. So avoid this kind of non reliable (post box) companies based in Belgium that just take a big commission and outsource everything such as moving services/insurances to low cost service providers.
Very poor experience with Santa Fe. Misalignment of information and bad management of dates. It will take 28 days to move (road) 15m3 over a distance of 2350km (within EU zone). Google tells me if I had a carriage and a horse would be faster :(. Employees justify that's due to the time of the year however Amazon can deliver me 300m3 of products in the same distance range in 3 working days. Now I moved country, have no clothes, no desk, no chair, no screens or any of my personal belongings ( No one informed me they were unable to meet the suggested delivery date of 7 days). If I knew the poor service from Santa Fe I would rather rented a Van and drive by myself. If this is the best service a relocation company can offer they should really consider changing their core business.
Hello everyone, For me, departure from Paris, France, to Las Vegas NV. It is very difficult to find a serious company. For my part, I tried AGS: from the first appointment I fired them.
The "saler" arrives late and barely the open box tells me "in a 40 feet, it does not fit". For a box of 160 sq feet? really?
I tried another one, whose name I forgot, who wanted to sell me two 40-feet containers. The joke.
I tried Grospiron (FR), they looked serious though a bit expensive and I ended up signing with Santafé. I better break my leg...
Once the contract is signed (for a 20-foot "lead" container) it is another person with whom you are in contact and of course no one else.
The container (20 feet, by the way...) was not full and well sealed at the start, after threats to make a complain in justice, because this gentleman (Amza, to name him)
wanted to put my stuff in "big wooden boxes" and not in a container. As a result, arriving in Los Angeles after customs clearance,
they unfolded and transferred into "big wooden boxes". In fact these moving companies lease the containers and the less time they lease it, for win more.
. But your business, that they all boast to take care of it, as if it were theirs, to be careful... blablabla,
in fact, they don’t give a damn, only money interests them. Your life’s stuff, the most important to you or your children,
they don’t care. Our cartons have been handled by who knows who (in times of covid...) all the cartons damaged, torn, fragile cardboard boxes below,
the heavyweights above... etc. A real disaster. Obviously I have pictures in support. Do not look for insurance, they are "absent subscribers". And since you are abroad, everyone is counting on you to do nothing. I wanted to share with you my sad experience and I am not the only one. In any case avoid absolutely SantaFé. Absolutely not pro. And I’m not talking about the TWW Move company in Texas (Shelly the liar) that made the job in the USA.
They want to make the 20 feet travel in 40’feet and wooden boxes. That way they save money everywhere. one person to load and unload
with an elevator. Application fees only for one trip, customs fees, idem, etc... One last tip, take a lot of photos during loading with lead number, container number, etc and also on arrival, lead number,
container number, as they interchange with another container. And of course unloading. That’s not simple or easy, but very expensive.
Generally don’t think they’re selling a move, they’re selling a volume that you’re moving. That’s the difference.
I have moved internationally 6 times and used various companies. Please NEVER use Santa Fe. They are the worst I have ever used. I will never use them again. They are absolutely crooks in my opinion. I used Santa Fe to move from California to Mexico City. I gave extremely detailed info including all items, all item sizes, and photos of everything - they told me they never got such great info. They quoted $7700 all inclusive. I insisted they put the estimated arrival date in the quote before I agreed to pay as this was critical. They were to pick up on Dec 30 and deliver by Jan 14 with a buffer until maximum delivery of Jan 25 only in case problems in customs. They told me my volume would fill up half a container so would be combined with another container already scheduled to cross the border Jan 4. So definitely my stuff would cross the border Jan 4. On the packing day they took FOREVER and packed up with so much extraneous stuff that they artificially increased the volume. And then even though I sent photos of the TV mounted on a wall, they claimed they needed to charge me extra $150 to unmount it. After my stuff was in their warehouse and too late for me to use another company they claimed they had to increase my fee by $1058 USD because they had artificially increased the volume in their horrible packing. Then they delayed my shipment to cross the border completely on their side for no reason at all until Jan 25!! My stuff didnt even cross the border until Jan 25 - it only took 1 day and 1 day later it was in Mexico city, but then they refused to deliver to my apartment until Feb 5. I was calling every day and emailing and they were telling me lies the whole time that my stuff had already started customs when it had not. I started trying to escalate higher and higher in the company, begging them to either speed up or offer a discount for their poor service. They refused to do anything to help. When my stuff arrived on Feb 5 to my apartment the crew refused to help with anything. Even though I had paid for them to pack and unpack everything, the arrival crew only brought things up to my apartment. I was the one that had to unwrap everything, I was the one that had to put together the furniture, and I was the one that had to clean up the trash from the packing - they absolutely refused to do anything. And several items ended up broken from their terrible service. Even though I had paid $500 of move insurance which was supposed to cover up to $200K USD of damage, they informed me I was unlikely to get anything for that and some insane process that needed to be completed or they wont cover anything. Then I tried to ask for a receipt of everything I had paid at least - I had been asking for that since early January - took them 6 weeks to even provide a receipt - and then it was wrong. I had to tell them what I paid and tell them how to write a receipt. Again, I requested any kind of discount, and they refused. Horrible service. I highly caution you against using this awful company.
I saw the MANY negative reviews of Santa Fe Relocation online, but decided to go with them anyway, as I was in a desperate situation due to the pandemic. I have regretted that decision many times since.
The communication was bad from the beginning. I was assigned 3-4 different contact people who did not communicate between them, meaning that I had to spend hours giving the same information to people in the same company. I was also promised pick up on a specific date, which was a condition to me paying the deposit. I was informed that everything was in order. However, a few days before the pick up, I was informed by another person that this would not be possible and that I needed to be flexible.
Furthermore, they refused to deliver at the agreed delivery date even though I had paid. When they finally delivered, they did not unpack as agreed and I had to pay to get all the packing materials removed. Furthermore, many items were broken.
Uncontrolled delivery time, no communication, not able to get info
Moving took place on March 15th, from Paris to Chicago.
The team in charge in Paris was very efficient, punctual and professional.
We are now June 13th (3 months later), I still have not been delivered, despite an approximate delay of 8-9 weeks in the estimate (2 months). I am contacting 2 to 3 times a week Santa Fe relocation, which is only sending emails to the movers asking for an update. No delivery date booked
I do not recommend going through Santa Fe relocation, or else take into account a double delivery time compared to that of the estimate.
Recap:
March 15, 2022, movers collect my good in Paris
April 14, 2022, ship departed Rotterdam
April 28, 2022, ship arrived in Newark, NJ
May 26, 2022, move was unloaded and put in warehouse, port charge invoice issued
June 14, 2022, Santa Fe sent me the invoice to be paid before delivery can be planed
June 20, 2022, move has been dispatched to long distance carrier, a 2-4 day window delivery will be given when ready
June 28, 2022, No news, already 2 months it is in the US. It is not acceptable that it takes more than 2 months to do Newark - Chicago (730 miles / 1170 km).
Highly unrecommended for international relocation company! Stay away if you care when and what quality to expect your shipment.
Even though I had a very good communication with the sales representative and I have received the best price quote (out of 3), I have regretted it many many times their selection once the move actually happened. Part of their packing crew was unprofessional which resulted in significant damages to the furniture (almost every item was damaged); the actual delivery tool almost one month more then planned and when received some furniture could not be assembled back together as the dismantling was dome very unprofessionally. Additionally, when I raise my concerns to the management, I was told that they don't see anything wrong with their level of service. All I am left to deal with all damages myself and communicate with insurance company without any support. This is not what you experience when you deal with really global professional players. Please stay away and pay few euros more to get the service promised.
Right. Third move with them and this, unfortunately, will be the last. The crew was good and delivered everything intact..alas.. we did not comb every single corner of the old property before signing the release form..understandable, considering the stress of moving and supervising the packing of an entire house. Unfortunately, when pointed out to SantaFe that new damages were caused to the old property.. the reply was.."they [operation department] are unable to offer settlement or repair given the signed inspection report noting pre-existing damages". I did ask for photographic evidence of said pre-existing damages and, unsurprisingly, they have refused to provide them.. for your own sake..Take pictures before and after and refuse to sign until all is inspected..better yet.. don't bother to use them.
Reviewing Interdean International Relocation Movers.
I made a market survey. interdean assessed 40 cu m. I withdrawn 5 cu. and finally they packed 52 cu. They underestimated the volume to get the market. 2 weeks to renegociate. Finally 3 weeks delays and damages of the parcel on delivrery Totaly lacking of transparency and honesty.
Horrible this co. Should go out of business nightmare company full of incompetents and liars. They actually told me they r doing this to make money not concerned w my property at all. Absolute scary experience they messed up my entire move!! DO NOT USE THIS COMPANY!!
Santa Fe made my move incredibly easy and worry free. They accommodated some unusual needs I had and everything went smoothly. I plan to recommend them to anyone who asks for a good international mover.
Having done many removals I must say this company was the worst I've ever had.
Many broken stuff due to the poor packing. No unpacking service at all. They left most of the boxes unpacked. At least 2 full boxes disappeared with many items including an unique picture. No removal procedure follows (i.e. they did not give us the inventory list to check/sign at departure..) Be careful using this company.
I previously used Santa Fe when I moved to London and received excellent service. I wanted to use them again to return back to Houston. The service again was excellent, with my expectations met. Would highly recommend them to any of my friends, family and colleagues.
It was far below the expected level of service. Due to incompetence, they fully destroyed an expensive cabinet and damaged other items. Far too expensive for their service.
Very disappointed with decision to use Sanelo hongkong as movement company.
We had a lot of damages to our furniture and many items were moulded and not packed properly. Sanelo protection and insurance is a joke with only 10% offered by company of actual damages.
Be very very careful in choosing Sanelo and at your own Risk.
Wien - Zurich/Utrecht hoch unprofessionell ist Santa Fe
Grösste Enttäuschung die wir jemals mit einer Moving Company gemacht haben.
Halten nicht was versprochen wird (keine Ahnung von USM Moebel), es gab einige Schäden an Designer Möbel, die ueber deren Versicherung nur geringfügig abgewickelt wurden. Die Versicherung ist ein Skandal. Ausserdem wurde das eigene Team schlecht behandelt, was grosses Alarmzeichen haette sein muessen. Nie wieder mit denen
This review is auto translated from German. See original
Vienna - Zurich/Utrecht Santa Fe is highly unprofessional
Biggest disappointment we have ever had with a moving company. Didn't deliver what was promised (no idea about USM Moebel), there was some damage to designer furniture, which was only slightly covered by their insurance. The insurance is a scandal. In addition, their own team was treated badly, which should have been a big red flag. Never again with them
Santa Fe Relocation has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 1001 S Dairy Ashford Rd #380, Houston, 77077, but removals usually cover a much larger area.
Company Notes
We are a global mobility company.
We help people relocate and thrive in new place around the world.
Our unique global footprint allows us to leverage expertise that is both global and local.
We strive to make each relocation an exceptional experience.
About the Business
Santa Fe Relocation Services was formerly known as Interdean International Relocation Movers.
Community testimonials, ratings and consumer reports on Santa Fe Relocation - a professional company located in 1001 S Dairy Ashford Rd #380, Houston, 77077. Discover Houston, Hlavni mesto Praha moving companies.
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