RSS LLC

Having been let down by another company we contacted RSS Llc who immediately put our minds at rest and handled the whole shipment with ease and promptness. The US loader arrived on time, packed our container and immediately headed for the shipping terminal. Everything was dealt with and we were kept up to date with all the necessary requirements. Our goods arrived in great condition with no issues from the importers. Great company and staff, highly recommend for all remoavals and shipments.

Move size: 3 Bedroom Home Service cost: $5000

We recently moved from the Bay Area in California to Stockholm, Sweden. Being at the end of the pandemic, most moving companies would still not quote requests for a dedicated container, but RSS LLC did. The price for a dedicated 20-feet container was significantly lower than the only other reasonable bid that we received, so we decided to proceed with RSS LCC. We are glad that we did since everything worked out great. Compared to the original shipping schedule, there was a delay leaving Oakland, and seemingly there were additional delays in the transit port Hamburg, but we were not surprised given what we had heard about port congestions during the pandemic. Michelle at RSS was always very responsive and we appreciated that. The one area that RSS LCC could improve would be to provide clearer communication about what to reasonably expect in terms of additional fees in case of port congestion etc. In our case, we had to pay an additional $750 for a week’s delay in Oakland but nothing for the delay in Hamburg. On the receiving end in Stockholm there was also some uncertainty regarding additional costs, but in the end we only had to pay $450 for handling in the port. The truck driver was flexible in terms of timing for taking the container to our storage unit outside Stockholm. There was no damage to the content and the container had not been opened since it left California. It seems like the container had not even been tilted that much during the long journey. We placed our Thule ski box on top of some boxes and it was still sitting in the same location when we opened the container after 9000 miles of land and sea travel! Overall, we are pleased with the moving service and would recommend RSS LCC to others.

Move size: 3 Bedroom Home Service cost: $7150

Initial price promised by Kate for moving from USA to Central America was reasonable, but later, in addition to only customs fees and duties, as Kate promised, I got huge additional charges which I was forced to pay because my belongings were being kept as hostages in customs bonded warehouse, plus two weeks charges for the forced storage. They never gave me my Bill of Lading and FMCSA brochure about "Your rights and responsibilities when you move".Many of my questions and complaints were just ignored. They cited paragraph 24 from some document I never saw before agreeing to pay for their service.

Move size: 2 Bedroom Home Service cost: $11300

After 40 plus years of moving around the world with the military and federal service my wife and I are moving to the Philippines for retirement. A friend who recently moved to Cebu recommended RSS, LLC and her recommendation was great. Michelle, Kate, Marisel and Ella, the RSS team in the U.S. and on the Philippine side did a wonderful job of advising, preparing, directing, working with Philippine customs and more, to make it a pleasant and successful move. Thank you all you are a great team!

Move size: 4+ Bedroom Home Service cost: $7000