King & Wilson

Dreadful company. Were booked to pack as well, when the things arrived they had inflated the size of shipment by packing "carelessly", like using one medium sized lamp in heaps of packing for one box that could have fitted another metre square of stuff in it. They lost two suitcases of mine containing sentimental items like my son's new born clothes that I has kept. Expensive linen also missing. Staff in England were rude, heartless and really didn't care, I was treated like a piece of dirt and made to feel stupid. I had to reship the same amount a few months later (exactly the same stuff, packed), and the next company was half the price. NEVER GO WITH KING AND WILSON.

Move size: 2 Bedroom Home Service cost: $8500

I’ve recieved terrible service after my items were picked up and would highly recommend NOT using King & Wilson for your move. First off, I was guaranteed a specific date when my items would arrive to be able to secure the job and was only notified the day before that my items were left behind in Sydney. When they finally got around to actually moving my items, I had several big pieces broken and damaged. The movers attributed this to poor packing of the container my items were being shipped in. To make matters worse, the move coordinator along with his manager have been ignoring me ever since issues arose. All calls and emails have been ignored which adds to my frustration of how King & Wilson has managed my move. To avoid the headache and hassle, do not use this company.

Move size: 1 Bedroom Flat Service cost: $2800

It is now 3 months since my belongings where picked up in Sydney. A series of broken promises and horrible customer service later I'm still waiting for the job to be completed. I could not recommend a service to you less.

Do yourself and your family a favour and choose a more reputable company who have even the slightest care for what it means to not have access to your home contents. I should be compensated, but I'd say it's more likely King & Wilson go into liquidation before that happens.

Move size: 1 Bedroom Flat Service cost: $660

Very unimpressed with the level of service. Representative was extremely unresponsive and misquoted the original price of the shipment - we were then hit with a significant increase in the price several weeks after we had already paid for the shipping.
Also found the representative and her colleagues fairly unknowledgeable about the specific information requirements to complete a transfer of residence application which one would think they would be pretty familiar with. Would not recommend this company - it is cheap but not worth the added stress.

Move size: Partial Move Service cost: $580

Good, friendly service at the beginning (the phone and email organisation). And it was great the way the company moved home and office items (2 locations on both ends of the move). And provided boxes and packaging tape etc. But when it came to the move, not satisfied. On the upload day the removalists were rushing and trying to carry too many items at once, which resulted in some damaged items from dropping, scraping, etc. Several plastic storage boxes broken (despite me trying to minimise any inconvenience for the removalists). They used a metal hammer to dislodge the bed frame so when metal hit metal paint was removed. There was not as much care taken as would be expected which gave me the feeling that this was not a professional removalist team but some hired hands.
Insurance only covers items set out in the agreement and it seems that removalists do not take responsibility for damaging goods in good faith.
A higher rate was paid for this to be a premium sole use container service however when the truck was being unloaded another job lot of furniture etc. was present and some had to be first removed before unloading my belongings. This cause concern about having a mixed load, and the possibility of having items mixed up, not to mention it was not the premium sole use container service that was paid for. This caused some anxiety. Having written to the company about these concerns there was no response to most issues and no offer to cover replacement costs of damaged items.

Move size: 1 Bedroom Flat Service cost: $3100

Where do I start?
We chose them over Crown due to the persuasive representation and their insistence that they were experts in moving valuable paintings
This company does not do cheap (by price) removals
We paid an awful lot to move interstate from NSW to QLD with a full service packing and unpacking service
In brief the packing seemed to go well and took maybe an average of 5 staff over two full days to load the containers
When we got to our new home a completely different company delivered the containers - 3 staff on the truck, the lead and driver very ill tempered
Two of the paintings badly damaged, one desk broken, one leg of an antique table smashed off, bone china crockery broken and several items not even delivered- nearly 2 weeks later we finally got a date for the delivery of the balance but we had the nerve to be out that day
We were required to do all the unpacking as the lead/ driver kept telling me that he had gone over his hours and would be breaking the law
Needless to say the after sales service has matched the removal service
We were given a $300 refund - small change for a $13k bill

Don’t repeat our mistake
Scott Cooper.

Move size: 4 Bedroom Home Service cost: $13000

1) King and Wilson asked me to remain at home for delivery of my bag on 2 specified days, it never arrived.
2) I was then informed my bag had been derived to another company by them for purposes of delivery, and in fact LOST.
My items were shipped from England at a high cost to me. There is no offer of reimbursement for this fee. No insurance (which I had to pay for at a percentage rate of the cost of the items, so of course estimated less expecting damage to be the worst outcome) could possibly cover the financial costs of the items, let alone replace them.
I'd strongly advise seeking another company, or asking any connected companies to not utilise King & Wilson.

Move size: Partial Move Service cost: $350

King and Wilson used for international relocation

Problems includ
- third party contract packers
- initially look cheaper compared to competition but then packed double amount quoted, so charged double the initial quote.. so they are more expensive in the end
- packing done extremely inefficiently. Half the boxes filled with paper / bubble wrap only.. dead space you are charged for. This includes items that are not fragile and can’t be broken
- contractors saying last job they worked on, customer said all their expensive items were broken during delivery
- cannot give estimated date of delivery
- third party suppliers for unpacking on location
- broken items received.

Move size: 2 Bedroom Home Service cost: $3000