European Moving

They were absolutely awful in terms of communications, politeness, honesty, quality and delivery.

We have booked a moving from London (UK) to Madrid (Spain) for 3 cubic meters. Our mistake was to not to check that there was a limit of 150 kgs which represents 6 average luggages (quite limited for 3 cubic meters).
On the pick up day, they arrive late but the driver accepted everything and he has accepted everything even though it was more than 150 kgs. He told us it was not an issue and our moving should arrive in Spain in 2-3 days.

After several days passed the due date for the delivery, the lies started: driver is about to arrive, driver was there but you did not open the the door, driver got lost because the address was incorrect, and a very long etc.
After several calls, we found out that the moving was stuck in UK!

After another few days history starts to change and be mixed: your boxes never left UK because they are over weighted. We were surprised it took them almost a week to weight them and if it was for security reason the driver has accepted our boxes. They literally kidnapped our boxes (pretty much all our life) and threatened us to pay a random extra fee, that without explanation or evidence was double of the initial price.

As in every kidnap, we tried to get a few evidences, but we were forced to pay to get our life back. Only then and after a few more lies and countless and rude calls, the driver arrived very late (they asked us to wait the driver from 8am and he arrived at 9pm), hit the door of the garage, quickly throwing the boxes.

It was an intense 3 weeks with almost daily call and investigation to understand where were our boxes, when will be the delivery day, etc..

In conclusion, the company accepts our boxes and then asked for double price, they were not easily reachable, they were very rude with us, almost insulting us!, they lied to us several times, and they never contacted us back to know if we received everything.
The only positive thing is all our boxes arrived safe and sounds.

Service cost: €1000

Shambolic! Would not recommend. Do not use for private removal! Their customer service was good up until you have paid and then it is terrible once they have your money. I paid for a full load van yet the driver stopped to do multiple other jobs and all my belongings were moved and some damaged when they arrived at their destination. Using this company made this international move extremely stressful from pick up to delivery and beyond. I have moved many times nationally and internationally and this is the worst service I have ever experienced.

My removal started off on the wrong foot and just got worse. I booked a morning pick up and our driver did not arrive until after 1 pm meaning we were sat around for hours waiting. When I phoned the office to see where the van was they had no idea.

The driver arrived with seemingly no idea of the size of the load or the delivery address even though we had given all the information, inventory, the address and GPS coordinates to European Moving, it seems they had not been passed on. The driver was still not aware of the delivery address on the day of delivery and we received and had to make several calls from/to him to resolve this.

We had agreed a morning delivery time and our belongings were not delivered until after 5 pm. When we opened the van there was industrial metal sheeting lying on top of my belongings. This was a surprise as I had booked the full 20 m3 volume (1000 kg weight) stated in the contract as a 'full load'. Our furniture and belongings had been moved significantly and there was obvious damage to some of them.

We had taken great care to ensure our belongings were secure and unlikely to be damaged. However, additional deliveries had been picked up and dropped off. This was confirmed by the driver who again did not seem to be aware of the service we had booked. I can only put this down to a lack of communication from European Moving. The additional jobs were evident as our belongings had been moved within the van to an extent which was not required for only the metal sheeting. Our belongings were no longer strapped down securely and very heavy items were placed on top of very fragile items. There was damage to a number of our items which is not covered by European Moving or the insurance that I had purchased additionally.

I reported the issues we were having whilst they were occurring and directly after they had occurred in December. I sent them photographic and video evidence and no one returned my calls to discuss the issues we had in over a month. I had to call several times and say I would remain on hold before someone finally spoke to me about my complaint. This complaint is still not resolved.

Service cost: £1960

Reconfirmed (by Email and telephone) pick-up time of international move from Italy to Germany for between 8-12 am was not honored. No direct contact to the driver. Only after I called the UK customer service late morning to understand the status and several heated conversations to the UK a solution was found for later in the day.

Be aware of the weight of you goods in relations to the m3. Halfway into the loading process, the driver wanted to stop due to weight issues. Further heated telephone calls and additional 650 Euro later (that I had to pay by credit card right there and than), my house hold was completely loaded and transported. The 15m3 that I had booked were absolutely sufficient, the 750 kg that are sold with it not by far.

All in all it was a nightmare of a move, eventually cistong me a lot more than if I would have used an alternative company.

When I called customer service and spoke with one of the managers, I got the standard sales spiel that ended in putting all the blame on me.

Can certainly not recommend this company and would definitively never, ever use them again.

I have moved 10 times in the past with professional companies and never had these problems.

Service cost: €1600