Clark & Rose

From start to finish the move ran like clockwork. The arrangements made by the administration staff were clear and any questions were answered quickly, also the cost was very competitive, cheaper than some companies nearer to my location. The two boys who moved me were great, polite, pleasant and very helpful. The removal experience was far better than I could have hoped for, having heard some horrendous stories from friends who have used other movers. I would definitely recommend this company.

Service cost: £2195

Contacted three companies but Clark and Rose spent most time doing survey and explained everything I needed to know about charges and timing of the move it was very reassuring. Having lived in our cottage for 37years this removal was really daunting. They arrive on time and were very professional and hard working. Our move was over a weekend, so they came back on the Monday morning to finish up and ensure our key exchange was on schedule. Due to a legal hitch beyond our control the move had to stop there and then. Cannot explain how distressing this situation was but the guys on the wagon could not have been kinder or more patient. We contacted the office and Wendy explained our options and the cost involved and everything was re-arranged for the following Friday. Meanwhile they arranged to put our furniture into storage thereby limiting the additional charges. On the Friday as promise everything was delivered to our new address without fuss. Not a single thing was damaged or lost. I could not thank them enough for their care and attention in a very difficult and worrying situation.
Would have no hesitation in recommending this company in the future.

Service cost: £2500

From the moment that I contacted Clarke and Rose I sensed that they might just be the right choice for helping us make a difficult move from the mainland to one of the islands in Scotland. I was not wrong in that assumption. Clarke and Rose staff proved highly professional in EVERY aspect, whether that be administration and organisation or the very important, and sometimes delicate tasks of packing, loading and unloading. ALL the staff we worked with made light of any issues that arose and there wasn't a 'jobsworth' to be seen. I would highly recommend them to others.

Service cost: £6000

We moved only 4 miles down the road, but we have 7 in our family and have far too much stuff! We decided to pack ourselves and let C&R move our belongings. No problems at all with their professional approach. There was a slight issue with their quotation system, but once we ask their Rep, it was resolved immediately. The move itself was smooth - the guys were professional and most importantly, friendly. Nothing was to be viewed as a "problem" but their supervisor was quite innovative with his approach to bringing our sofa onto the 1st floor.. not going to say what he did - let's just say, he did it in an "innovative" way. AND IT WAS SNOWING THAT DAY TOO!!

There were a couple of minor breakages, but to be honest, we have moved 6 times in 15 years, and each move would always incur some damage. I have read the reviews from some disappointed customers - thankfully, our experience has been rather positive and we would recommend them.

Service cost: £1750

I was asked recently if I would recommend Clark and Rose for an international move. Mine had been from Paris, France to Boston, USA (but there is no USA choice here as a country of arrival).  The request for recommendation brought back such bad memories that I feel compelled to share my experience with others who might be considering using this company. Briefly, I was quoted a certain amount for moving my furniture and personal objects and once they had arrived in the Clark and Rose warehouse, the amount was increased (with my having no choice but to accept) by 1,000 euros. The pick-up, although very late and lengthy, was average.  The delivery was a total disaster.  I had pointed out to the estimating agent at our first visit, the fragile objects I cared about, and given him photographs.  One box of precious family china arrived with the sides totally broken, ALL the china broken to pieces with no paper or bubble in the box.  An many other fragile momentos about which I cared were totally broken or chipped, such as crystal and porcelain and irreplaceable.  My favorite parchment eiffel tower lamp was totally smashed and a box of clothing, including all my hats, was missing.  Unfortunately, I had been advised by the agent that I didn't need much insurance, so my claim hardly covered a small percentage of my losses. The delivery team arrived 5 hours late, left the boxes in my hall (28 large boxes), and did not unpack, nor put together the furniture I had paid to be put back together for me. My house was a shambles for 2 months whilst I tried to unpack and deal with the mess they left me.  The entire experience was very distressing, costly and unprofessional.  Needless to say I would not recommend them to anyone. I tried reporting them to BAR, but was fluffed off and told that Clark and Rose were denying everything.  Just thought I would let you know if you are considering hiring them..DON'T.

Service cost: €6000

Requested a quote for a home move, initially all very professional and prompt in responding. My partner was informed that they’d be willing to negotiate on price. I found a competitor locally offering the same service but significantly cheaper (insured and regulated to the same standard). I asked Clark and Rose if they could match the price. I sent multiple emails and still waiting for a response.

Poor customer service, and very disappointing at such an important time.Not sure I can trust a company with my personal belongings who don’t reply to any emails. Thankfully plenty of similar companies locally who want the work.

Move size: 2 Bedroom Home Service cost: £675

Clark and Rose (Removals) Ltd company cannot be trusted. We booked our moving date with the rep and once quoted, we returned the Acceptance document with our moving date, which was confirmed.

Then 11 days before we were due to move (to another part of the country), we enquired about additional boxes and received an email response declaring that our date requested was now fully booked!

We did not receive a telephone call, just a curt email with no explanation or alternative options.

We were left high and dry with no removals and due to our moving date being over a Bank Holiday weekend, we had no chance of gaining another booking and instead we had to resort to driving our boxes 90 odd miles, back and forth, using several vehicles/vans, which caused additional stress and hard labour.

Clark and Rose (Removals) Ltd offered us no explanation as to why our booking was double-booked and did not offer any help or compensation. Having spoken to another company, we now assume they underquoted our move costs to win the quote and then decided they had other bookings that were more local.

Clark and Rose (Removals) Ltd did not care about the situation that they put us in and caused us emotional stress and we were disgusted by their conduct.

If you are thinking of using this company - think again. They are not to be trusted.

Move size: 4 Bedroom Home Service cost: £2100

If I could turn back time and choose a different company I’d be much better off. The guys that packed my belongings over my 4 day move where amazing, lovely men. They couldn’t have been nicer or more helpful. The rest of our communication with Clark and Rose is another matter!! Unfortunately Covid hit and being an international move , we could not travel under travel bans being in place for several months so therefore had to leave our belonging in storage for months costing us thousands of pounds. No discount was offered at a time when most companies where helping each other out in such difficult unforeseen times. We tried to come to a reduced fee or negotiated a deal but the company refused to be of any assistance. I have since been provided with a false shipment date after receiving emails stating my goods have been shipped with an arrival date to a port in America. I have been asking for proof of shipment only to receive this over 2 weeks later with a completely different arrival date , different travel route and 3 weeks later than what was originally stated. I also was told that they had under priced for the job and during several backwards and forwards emails, I feel they have tried to explore different avenues on how they can recuperate more money. Not something we should be liable for if you can’t correctly price a removal. We have our flights booked and ready to travel, all coordinated with the arrival of our furniture due to arrive at our American home. This now means my family including dogs will arrive at our house ready to start a new job/schools with nothing for several weeks because Clark and Rose provided shipment arrival dates and updates stating the goods had left , none of which were true. When the goods are due to arrive in 10 days time, I received and email saying they had just been sent yesterday! Once again, the men that packed up my home where great, not one complaint but this is nowhere near enough for me to recommend this company to anyone.

Move size: 4+ Bedroom Home Service cost: £10000

Drove into our fence while trying to turn from neighbour's driveway, and when I confronted the driver he immediately denied it. He drove into it head on - got so close, paused and then lunged forward like he had selected a forward gear instead of reverse. No way he didn't see it or feel the impact. A colleague was very quick to arrive and contribute to the denial, and while I was walking away the driver shouted something about the "F'ing fence". Their vehicles look good and I thought Clark and Rose was a reputable company but they are clearly unprofessional, careless and untrustworthy.

Move size: Partial Move Service cost: £999