{"id":4387,"date":"2023-08-17T11:55:00","date_gmt":"2023-08-17T11:55:00","guid":{"rendered":"http:\/\/www.removalreviews.co.uk\/move\/?p=4387"},"modified":"2023-08-17T12:01:11","modified_gmt":"2023-08-17T12:01:11","slug":"complain-about-removal-company","status":"publish","type":"post","link":"https:\/\/www.removalreviews.co.uk\/move\/complain-about-removal-company\/","title":{"rendered":"How to Complain about Your Removal Company"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"690\/445\" width=\"690\" height=\"445\" data-src=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Complain-about-Removal-Company.jpg\" alt=\"\" class=\"wp-image-13891 lazyload\" data-srcset=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Complain-about-Removal-Company.jpg 690w, https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Complain-about-Removal-Company-300x193.jpg 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><figcaption>Pin your hopes on a successful resolution.<\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-ultimate-post-table-of-content ultp-block-b450c5\"><div class=\"ultp-block-wrapper\"><div class=\"ultp-block-toc\"><div class=\"ultp-toc-header\"><div class=\"ultp-toc-heading\">Table of Contents<\/div><div class=\"ultp-collapsible-toggle  ultp-collapsible-right\"><a class=\"ultp-collapsible-text ultp-collapsible-open\" href=\";\">[Open]<\/a><a class=\"ultp-collapsible-text ultp-collapsible-hide\" href=\";\">[Close]<\/a><\/div><\/div><div class=\"ultp-block-toc-style1 ultp-block-toc-body\"><ul class=\"ultp-toc-lists\"><li><a href=\"#Tips_To_Make_a_Complaint_Easier\">Tips To Make a Complaint Easier<\/a><ul class=\"ultp-toc-lists\"><li><a href=\"#Insure_Your_Home_Move\">Insure Your Home Move<\/a><\/li><li><a href=\"#Hire_Professional_Packers\">Hire Professional Packers<\/a><\/li><li><a href=\"#Photograph_Everything\">Photograph Everything<\/a><\/li><li><a href=\"#Make_an_Inventory\">Make an Inventory<\/a><\/li><\/ul><\/li><li><a href=\"#How_to_Have_a_Calm_Moving_Day\">How to Have a Calm Moving Day<\/a><\/li><li><a href=\"#What_to_Do_If_Something_Gets_Damaged_During_a_Home_Move\">What to Do If Something Gets Damaged During a Home Move<\/a><\/li><li><a href=\"#How_Do_I_Complain_to_My_Removal_Company?\">How Do I Complain to My Removal Company?<\/a><ul class=\"ultp-toc-lists\"><li><a href=\"#Speak_to_Your_Removal_Company\">Speak to Your Removal Company<\/a><\/li><li><a href=\"#Put_Everything_in_Writing\">Put Everything in Writing<\/a><\/li><li><a href=\"#Use_the_Power_of_Reviews\">Use the Power of Reviews<\/a><\/li><li><a href=\"#Contact_the_Removal_Industry_Associations\">Contact the Removal Industry Associations<\/a><\/li><li><a href=\"#The_Very_Last_Resort_-_Small_Claims_Court\">The Very Last Resort &#8211; Small Claims Court<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div>\n\n\n\n<p>How do I complain about a&nbsp;removal company?<\/p>\n\n\n\n<p>That may seem an unusual question. We are Brits, we are professional complainers \u2013 usually about the weather- too hot, too cold, the endless rain, we will find a reason to complain about anything.<\/p>\n\n\n\n<p>But what if we have a real complaint about the removal company we have used? <\/p>\n\n\n\n<p>Our furniture is damaged, there is damage to our property, or we have broken china. <\/p>\n\n\n\n<p>With the best will in the world, accidents happen, your precious items are being handled many times and despite careful packing, the worst can happen. So,<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What do I do if the moving company damaged my wall? <\/li><li>Who do I contact when I have a removal company complaint? <\/li><li>What is my best course of action to resolve my moving company complaint? <\/li><\/ul>\n\n\n\n<p>In this article we will show you how to hopefully prevent the need to complain, the steps to take in preparation for your complaint, how to complain if the worst happens, and who to contact \u2013 every step of the process to get your complaint resolved.<\/p>\n\n\n\n<p>Let us start at the beginning. How did you choose your removal company? <\/p>\n\n\n\n<p>Hopefully, you used a removal review website to thoroughly research the company you used. <\/p>\n\n\n\n<p>This is vitally important and you must do your homework thoroughly. <\/p>\n\n\n\n<p>You may also like to read: <a href=\"\/move\/how-to-pick-a-good-removal-company\/\">How to Pick a Good Removal Company &#8211; The Ultimate Step-by-Step Guide<\/a>. Picking the right removal company is essential and will save you lots of stress and heartache in the future. In this guide, we take you through the steps to find the best removal firm for your particular home move. <\/p>\n\n\n\n<p>As part of the process to find the right removal company, ensure you know what their complaints procedure is. Ask them. <\/p>\n\n\n\n<p>Ideally, they should belong to BAR (British Association of Removers) or The National Guild of Removers and Storers as they have set procedures that both you and the removal company should adhere to.<\/p>\n\n\n\n<p>You may also like to read: <a href=\"\/move\/removal-industry-associations\/\">Home Removal Trade Associations and Organisations<\/a>. There are numerous trade associations for the removal industry and in this guide, we look at what benefits each organisation offers you as the consumer. <\/p>\n\n\n\n<p>But if you just scoured the local ads and found a \u2018man and a van\u2019, you probably are kicking yourself right now. It is unlikely that he is insured to cover your goods. It is even more likely that he will not even acknowledge your complaint, assuming he even answers your phone calls after moving day. <\/p>\n\n\n\n<p>But let us be prepared for complaining to him anyway\u2026\u2026\u2026.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tips_To_Make_a_Complaint_Easier\">Tips To Make a Complaint Easier<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"690\/445\" width=\"690\" height=\"445\" data-src=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Photograph.jpg\" alt=\"\" class=\"wp-image-13896 lazyload\" data-srcset=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Photograph.jpg 690w, https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Photograph-300x193.jpg 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><figcaption>In the event of an insurance claim or a complaint, a photograph is worth a thousand words.<\/figcaption><\/figure><\/div>\n\n\n\n<p>There are a few simple steps that you should adopt whether hiring \u2018John and his mate\u2019 (good luck with that!) or one of the big international removal companies:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Insure_Your_Home_Move\">Insure Your Home Move<\/h4>\n\n\n\n<p>Whilst your removal firm will offer you insurance on your home move, often the amount is not enough to cover fully the replacement cost of an item. So carefully check any policy you have.<\/p>\n\n\n\n<p>You should also know that many insurance companies will not cover your household goods in transit if you have packed them yourselves, so check with your insurance company.<\/p>\n\n\n\n<p>You may like to read: <a href=\"\/move\/home-removals-insurance\/\">Home Moving Insurance &#8211; Do I Need It?<\/a> In this guide, we look at the different types of insurance you can take out when moving home. From late key waiver to goods in transit cover, this guide is essential reading. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Hire_Professional_Packers\">Hire Professional Packers<\/h4>\n\n\n\n<p>Packing for a home move is arguably the worst moving task, it is also one of the most important.<\/p>\n\n\n\n<p>Hiring professional packers will not only save you a lot of time but means that you will not be living amongst piles of boxes for weeks before moving day.<\/p>\n\n\n\n<p>But the most important thing is that packers know exactly how to protect your things, they will pack efficiently and quickly, whilst ensuring the right packing materials are used to prevent any damage.<\/p>\n\n\n\n<p>You may also like to read: <a href=\"\/move\/removal-packing-services\/\">Are Home Packing Services Worth the Money?<\/a> In this guide, we look at what a professional packing team does, how much they cost, how much time they will save you, and whether they are worth hiring for your home move.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Photograph_Everything\">Photograph Everything<\/h4>\n\n\n\n<p>Before you even begin to pack, photograph, or video, everything so that you have evidence of its original condition. A time-consuming task but it may pay dividends in the long run. <\/p>\n\n\n\n<p>This is monotonous but photograph your especially valuable items once again having packed them. You may need rock-solid evidence that you did all you could to protect your items in transit.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Make_an_Inventory\">Make an Inventory<\/h4>\n\n\n\n<p>Make an inventory of every item packed, use a packing list if you prefer. Number each box and ensure you have a list of exactly what is in each box. Make sure you keep this list safe and preferably, make a copy.<\/p>\n\n\n\n<p>Mark each box containing fragile items \u2018fragile\u2019. Possibly a waste of time as \u2018John and his mate\u2019 will take no notice, but you will demonstrate during the complaint procedure that you took every precaution possible.<\/p>\n\n\n\n<p>You may also like to read: <a href=\"\/move\/home-inventory-for-moving\/\">How to Make a Packing Inventory<\/a>. In this guide, we show you have to make an easy inventory list of the things you are moving to your new home and why it is a sensible thing to do. <\/p>\n\n\n\n<p>So now all our worldly goods are photographed in their original condition and photographed again once packed. <\/p>\n\n\n\n<p>Every item is listed, a copy of that list is made and is safely stored should you need it. <\/p>\n\n\n\n<p>Everything is well packed and marked fragile as appropriate. <\/p>\n\n\n\n<p>We have chosen a reputable company from the removal review website, and of course, we believe we are well-insured for moving home. <\/p>\n\n\n\n<p>We have done all we can.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"How_to_Have_a_Calm_Moving_Day\">How to Have a Calm Moving Day<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"266\/400\" width=\"266\" height=\"400\" data-src=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/stay-calm.jpg\" alt=\"\" class=\"wp-image-13899 lazyload\" data-srcset=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/stay-calm.jpg 266w, https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/stay-calm-200x300.jpg 200w\" sizes=\"(max-width: 266px) 100vw, 266px\" \/><figcaption>&#8220;Ohm&#8221; rather than &#8220;oh, #**@&#8221;<\/figcaption><\/figure><\/div>\n\n\n\n<p>Moving day comes. <\/p>\n\n\n\n<p>This is going to be a stressful enough day anyway, you do not need any further stress. <\/p>\n\n\n\n<p>These few tips may help prevent any damage to your precious goods or property, and therefore will reduce your stress levels:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Stay calm throughout the day. Easier said than done, but you are confident in your removal company choice and your preparation.<\/li><li>Be cheerful and polite to the removal team. Try to create a bond. A cup of tea and a custard cream with the team will go a long way in helping the day go smoothly. If they like you, they are likely to take more care.<\/li><li>Create a relaxed atmosphere. If you are uptight and moody, those around you will adopt the same persona. They will not take the care that you expect them to.<\/li><li>As they remove your goods from your old property and into your new property, be visible, not under their feet, but keep a close eye on the removal team. Be there as they load and unload the van.<\/li><li>Be precise with your instructions. Having used a reputable company, you know they are professionals but they are handling your property. Make sure they know what is especially fragile or important to be handled carefully.<\/li><\/ol>\n\n\n\n<p>You may also like to read: <a href=\"\/move\/how-to-survive-moving-day\/\">How to Survive Moving Day<\/a>. In this guide, we look at how to make moving day less stressful and the less stressed everyone is, the less likely that there will be accidents.<\/p>\n\n\n\n<p>If the removal team does cause damage, stay calm. <\/p>\n\n\n\n<p>There is no point in getting angry or abusive. <\/p>\n\n\n\n<p>Accidents happen. <\/p>\n\n\n\n<p>But what happens next is important to get right.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"What_to_Do_If_Something_Gets_Damaged_During_a_Home_Move\">What to Do If Something Gets Damaged During a Home Move<\/h2>\n\n\n\n<p>Document every detail and exactly what happened. Include the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Time of incident.<\/li><li>Location.<\/li><li>Record the person\u2019s name (you shared a cuppa earlier, you already know his name) or at least a description of the team member.<\/li><li>Note what was damaged.<\/li><li>How it was damaged.<\/li><li>How the item was packaged.<\/li><li>Even noting the weather conditions could be useful.<\/li><li>Be as thorough in your notes as possible and ideally photograph the item or property that was damaged. Keep these notes safe, you are going to need them.<\/li><\/ul>\n\n\n\n<p>So now we have the need to make a legitimate complaint. <\/p>\n\n\n\n<p>The clock starts ticking from this very minute to get your issue resolved, but for now, our priority is to ensure we are moved into our new home as quickly and safely as possible. <\/p>\n\n\n\n<p>But remember to keep those notes safe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"How_Do_I_Complain_to_My_Removal_Company?\">How Do I Complain to My Removal Company?<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" loading=\"lazy\" decoding=\"async\" data-aspectratio=\"690\/445\" width=\"690\" height=\"445\" data-src=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Justice.jpg\" alt=\"\" class=\"wp-image-13903 lazyload\" data-srcset=\"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Justice.jpg 690w, https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2023\/08\/Justice-300x193.jpg 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><figcaption>&#8220;Injustice anywhere is a threat to justice everywhere&#8221; &#8211; Martin Luther King Jr.<\/figcaption><\/figure><\/div>\n\n\n\n<p>You have all the facts of your complaint safely documented and photographed. <\/p>\n\n\n\n<p>Now it is time to contact the removal company. <\/p>\n\n\n\n<p>Do this as quickly as possible. The sooner all concerned parties are aware of the problem, the faster it can be resolved.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Speak_to_Your_Removal_Company\">Speak to Your Removal Company<\/h4>\n\n\n\n<p>In the first instance call them directly and explain calmly what your moving complaint is. <\/p>\n\n\n\n<p>You will get nowhere being angry, threatening, or abusive. You want your issue resolved. You need the co-operation of whoever you speak to at the removal company. <\/p>\n\n\n\n<p>Advise them politely that you will follow up this phone call with an email. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Put_Everything_in_Writing\">Put Everything in Writing<\/h4>\n\n\n\n<p>Put everything in writing so that there can be no misunderstandings, remember to attach the photos to the email.<\/p>\n\n\n\n<p>Even if the removal company pledge to resolve your issue immediately, follow up that phone call with an email to the removal company detailing exactly what your issue was and that you thank them for promising to investigate or pay your claim or whatever course of action they have proposed. <\/p>\n\n\n\n<p>At this stage, you do not have anything other than words from the other end of the phone.<\/p>\n\n\n\n<p>When they quickly recompense you, you will know that all that online research for a reputable removal company was time well spent. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Use_the_Power_of_Reviews\">Use the Power of Reviews<\/h4>\n\n\n\n<p>Advise the removal company, calmly and politely, that you are an avid reviewer on the Internet. After all, the pen (or mouse), is mightier than the sword. <\/p>\n\n\n\n<p>No-one will want a poor review on a removal review website. <\/p>\n\n\n\n<p>Equally, a good review from you may increase their business. It is in the removal company\u2019s interest to have good reviews. <\/p>\n\n\n\n<p>You may also like to know: <a href=\"\/move\/how-to-write-a-moving-review\/\">How to Write a Review for a Removal Company<\/a>. Writing a useful review is not as easy as it seems. In this guide, we look at the things that you should include in your review to make it especially useful for readers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"Contact_the_Removal_Industry_Associations\">Contact the Removal Industry Associations<\/h4>\n\n\n\n<p>However, in the event that your removal company does not uphold your complaint, it is time to start getting serious. <\/p>\n\n\n\n<p>If the removal company belongs to one of the governing bodies, there are set procedures you, and they, must follow. The two main governing bodies are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/bar.co.uk\/what-to-do-if-something-goes-wrong\/\" target=\"_blank\" rel=\"noopener noreferrer\">BAR \u2013 The British Association of Removers&nbsp;<\/a><\/li><li><a href=\"http:\/\/www.ngrs.co.uk\/ombudsman-scheme\/\" target=\"_blank\" rel=\"noopener noreferrer\">National Guild of Removers and Storers<\/a><\/li><\/ul>\n\n\n\n<p>Both have comprehensive websites and set procedures for filing complaints. Be as thorough in the detailing of your complaint as possible but most importantly, stick to the facts. <\/p>\n\n\n\n<p>You have all the evidence you need.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"The_Very_Last_Resort_-_Small_Claims_Court\">The Very Last Resort &#8211; Small Claims Court<\/h4>\n\n\n\n<p>If you are still dissatisfied with the outcome of your complaint having contacted the above associations, your last resort is taking your removal company to the <a href=\"https:\/\/www.gov.uk\/make-court-claim-for-money\/overview\" target=\"_blank\" rel=\"noopener noreferrer\">Small Claims Court<\/a>. <\/p>\n\n\n\n<p>Consider this option carefully, it is time-consuming and may be stressful. Take sound legal advice first.<\/p>\n\n\n\n<p>Remember that whatever the outcome of your moving day experience, good or bad, it is especially important to leave a review about your removal company. <\/p>\n\n\n\n<p>It takes a few minutes and could be invaluable to a fellow home mover. After all, that was how you made your informed decision, wasn\u2019t it?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do I complain about a&nbsp;removal company? That may seem an unusual question. We are Brits, we are professional complainers \u2013 usually about the weather- too hot, too cold, the endless rain, we will find a reason to complain about anything. But what if we have a real complaint about the removal company we have &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.removalreviews.co.uk\/move\/complain-about-removal-company\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How to Complain about Your Removal Company&#8221;<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":8351,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ub_ctt_via":"","footnotes":""},"categories":[11],"tags":[19],"class_list":["post-4387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-moving-tips","tag-post-move-advice","entry"],"acf":[],"featured_image_src":"https:\/\/www.removalreviews.co.uk\/move\/wp-content\/uploads\/sites\/2\/2017\/05\/How-to-Complain.jpg","author_info":{"display_name":"Peter Langley","author_link":"https:\/\/www.removalreviews.co.uk\/move\/author\/peter-langley\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Complain about Your Removal Company - RemovalReviews<\/title>\n<meta name=\"description\" content=\"Everything you need to know about removal company complaints. From preparing your move properly to minimise any damage to the steps for making a complaint.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.removalreviews.co.uk\/move\/complain-about-removal-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Complain about Your Removal Company - RemovalReviews\" \/>\n<meta property=\"og:description\" content=\"Everything you need to know about removal company complaints. 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