Rating:
, Posted by Anne on Jan 24, 2012
Do not use this company. They seemed very professional until they turned up on the day. They were four hours later than they had originally tiold us they would be. They took every item of our furniture apart and did not reassemble on arrival. They gave us the cheapest quote,and then after they picked up our stuff they accused us of having more stuff than they had estimated in our house. They never gave us a firm delivery date and appeared very flexible about this and then accused us of forcing them to cancel the ferry and rebook,and that they had to get a bigger truck to deliver. They then charged us for storage because they couldn't deliver when we asked.In total we paid an extra 16oo punds more than original quote. We had been in Ireland a week waiting for our belongings, and they held us to ransom, not delivering our stuff until we paid out the extra money. Several items of furniture were scraped and damaged when they did arrive.The manager Jay was evasive about everything once he actually had our belongings in his possession. He was also extrmely abusive and difficult by phone. The actual loaders and movers were quite nice guys.
Quote or Order ID:
Removal Costs: 3500.00 PND
Packing Included in the price: No
Unpacking Included in the price: Yes
Packing materials included: Yes
Storage service included: Yes
Car transportation: No
Pet Relocated: No
Origin pickup Country: UK
Origin pickup City: London
Picked up: Late
Destination drop off Country: UK
Destination drop off City: Belfast
Delivery: Late
Primary contact person (Salesman): Jay
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Honesty: 
Experience (Professionalism): 
Promptness (Hold times): 
Communication: 
Appearance:
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