MY ADVICE - AVOID AT ALL COSTS! - Removals Review

I used this company to ship a tent out to Australia for a few weeks of camping that we were doing and had nothing but endless problems with them. Looking at these reviews now I really wish that I’d read them before as ALL the problems people have had I also had with them. My bad experience started virtually as soon as I had parted with my deposit......prior to doing this I was told by my sales rep, Campbell, that “we will be able to pick up from you in London at any place any time no problem”. This became...” we will only pick up from your place of work at 7am because of parking” even though I don’t get to work until 9 each day. Somehow I knew were in for trouble. So again during the sales process I was told that our requirement that it was imperative that we received the goods in Australia by the 19th of December was “no problem” (4 months after shipping and being told 8-12 weeks), I am now sitting in Melbourne on the 30th of December with no tent and having paid a heap of extra charges that weren’t made clear to me at the time of booking (yes I’m sure it’s all covered in the small print). At one point we were told that Customs needed to clean the tent to bring it into the country which would cost $60. If we didn’t want to pay that then we had to pay them $55 to dispose of it