Insurance policy does not pay out - Removals Review

They say you only find out how good a company is when something goes wrong. Based on that my opinion is that Pickfords is an awful company, and I would never deal with them again. I moved house in April. On delivery, the Bristol branch of Pickfords broke the base of a wardrobe, tore all four corners of a mattress, and damaged a wall and ceiling. I had paid extra for their insurance to cover just such an eventuality, so I immediately contacted them to claim for the damaded furniture and property. That was back in April. It is now nearly September and my claim has still not been dealt with. They took until July to send a man to repair the damaged wall (now fixed). He also took down and reassembled the broken wardrobe - this made it far worse and I can't even close the doors properly on it. Despite emailing and phoning them, I have had no further information from them since then and am living with a torn mattress (worth £400), a knackered wardrobe (worth £600) and a marked ceiling. It is the worst customer service I have ever encountered and I can't advise people enough not to use them.