Great guys - but charge extra on the day! - Removals Review

This review is for Elite Removals, Bromley I wouldn't recommend this company, unless you can get an inventory check before move day. The removers themselves were absolutely fantastic. We received a quote based on a list of furniture items and estimated number of boxes for £420.00, which included 30 removal boxes. They delivered 20 boxes, but loads of bubble wrap. We organised an inventory, so they could come round and check what was on our list vs. what was in the flat, to get a more accurate quote. They cancelled this 1 hour before (when I had just managed to leave work early to get home in time). On the day, some items were not needed to be moved (we'd freecycled them), but had more boxes. The removal company were 1.5 hours LATE Close to the end, they said the van was almost full but they'd try to fit in as much as possible. WHAT THEY DIDN'T SAY IS THAT FROM THAT MOMENT ON THEY WERE CHARGING US BY THE BOX. ONce they had left the property, they called to say it would be an extra £220 - more than 50% the original quote. It was certainly not 50% more boxes, and no furniture that wasn't on the list (less in fact!). Having all our stuff, we felt at ransom and had to pay. It really soured the day, and meant we couldn't afford to give the drivers the tip we had planned.