AVOID AT ALL COSTS! - Removals Review

We used Top Removals for a removal in London and would not recommend them at all. Mr Dimitrov came to estimate a price which was prompty done. However, our bad experience started as soon as we had paid the deposit and we had nothing but endless problems with them. 1. The staff was rude and did not treat items with care (I saw them literately throwing some of our cardboard boxes between themselves) 2. The building that we moved out from was left in an appalling state: chocolate wrappers, strings, small pieces of cardboard boxes and so on were allover the staircase (I had to go back myself the following day to hoover) 3. Top Removals were supposed to move a coach from a room to another, they forgot to do so and promised to come back the day after; of course they never did, we never heard from them again 4. Several crystal glasses and some other items were broken 5. Our coach was filthy having been dragged along the ground outside and not wrapped 6. We requested a full service including packing and unpacking but they did just do the packing 7. When our complaints were made we were met with an unprofessional response or most often no response at all Overall, the service was terrible and as soon as the deposit is paid it gets very difficult to communicate with them. (no responses to emails and so on) This is the worst removals company we have ever come across, they refuse to take any responsibility and have not compensated us at all for the items they broke.